The Ministry of Panchayati Raj has successfully concluded the Special Campaign 4.0, conducted between  2nd to 31st October, 2024 aimed at resolving public grievances, conducting cleanliness drives, record management etc. while successfully accomplishing targets set across major parameters. It has achieved 100% target set on the Special Campaign for Disposal of Pending Matters (SCDPM) Portal 4.0 in addressing the Public Grievances and Public Grievance Appeals.

During the Special Campaign 4.0, a total of 823 Public Grievances and 155 Public Grievance Appeals were disposed off, achieving complete target fulfillment. To streamline file management, 1525 e-files were identified for review, with 650 e-files thoroughly reviewed and 124 e-files closed, with the process continuing efficiently through the e-office system.

Taking proactive steps in grievance redressal, the Ministry of Panchayati Raj intensified its follow-up/ engagement with States/UTs during the Special Campaign 4.0, by deputing teams of officials for onsite verification of public grievances. This approach has proven to be  highly effective, with numerous grievance petitioners expressing satisfaction over the amicable and appropriate resolution of their concerns.

The progress of Special Campaign 4.0 was continuously monitored with Secretary, Ministry of Panchayati Raj Shri Vivek Bharadwaj, conducting a review of the campaign’s progress on 15th October 2024. In this period,  Panchayat Sammelan on “Ease of Living: Enhancing Service Delivery at the Grassroots” was also organised in Hyderabad, reinforcing the Ministry’s commitment to citizen-centric governance. The Special Campaign 4.0 also coincided with two important initiatives – the Swachhata Pakhwada (16 – 31 October 2024) and the National Learning Week (Karmayogi Saptah) (19 – 25 October 2024, extended up to 27 October 2024). This synchronization provided enhanced momentum to individual and organizational efforts in improving skillsets and maintaining cleanliness. During this campaign, comprehensive cleanliness drives were conducted across the Ministry’s three office premises at Krishi Bhawan, Jeevan Bharati Building and Jeevan Prakash Building in New Delhi, fostering a productive and healthy work environment.

The Ministry also renewed it's  commitment to maintaining the momentum of the Special Campaign throughout the year in order to  enhance administrative efficiency and focus on  citizen service delivery.

***

AA