Ministry of Personnel, Public Grievances & Pensions
DARPG and Bhashini collaborate together to launch a multimodal multilingual solution for citizens for filing grievances
This initiative is in pursuance of the directions of Hon’ble PM to each Ministry/ Department to effect qualitative improvements in
Grievance Redressal systems to make them more sensitive, accessible and meaningful
The solution is expected to be launched by July 2025
Posted On:
28 MAR 2025 6:34PM by PIB Delhi
In pursuance of the directions of the Prime Minister of India to effect qualitative improvements in Grievance Redressal systems to make them more sensitive, accessible and meaningful, DARPG signed a Master Service Agreement with Digital India Bhashini on 28th March, 2025 to implement a multimodal, multilingual e-Governance solution for CPGRAMS.
With the multilingual multimodal solution, it is envisaged that citizens cutting across regions will be able to file grievances on the CPGRAMS portal through 22 regional languages in an intuitive interface that will make grievance lodging much easier. Citizens can use voice in their regional language to lodge grievances. This solution will also enhance ease of accessibility and navigation on CPGRAMS portal. This collaboration of DARPG-Bhashini will create a future roadmap for a more efficient, accessible and responsive governance system for citizens. The integration of Bhashini with CPGRAMS marks a significant milestone in AI-powered, multilingual citizen engagement, ensuring that language barriers no longer hinder grievance redressal and public service accessibility. The solution in expected to go live by July 2025.
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NKR/PSM
(Release ID: 2116333)
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