The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) 31^st monthly report for States/UTs for February, 2025. The said report provides a detailed analysis of types and categories of public grievances and the nature of disposal by the States/UTs.

A total of 50,088 grievances were redressed by the States and Union Territories in February, 2025. The pendency of grievances on the CPGRAMS portal stands at 1,90,994 grievances across the States/UTs Governments, as of 28^th February 2025.

The report provides the data for new users registered on CPGRAMS through CPGRAMS Portal in the month of February, 2025. A total of 47,599 new users registered in the month of February, 2025, with maximum registrations from Uttar Pradesh (7,312) registrations.

The said report also provides the state-wise analysis on the grievances registered through Common Service Centres in February, 2025. CPGRAMS has been integrated with the Common Service Centre (CSC) portal and is available at more than 5 lakh CSCs, associating with 2.5 lakh Village Level Entrepreneurs (VLEs). 5,580grievances were registered through CSCs in the month of February, 2025, in which maximum grievances were filed from Uttar Pradesh (1,697 grievances) followed by Punjab (838 grievances). It also highlights the major issues/categories for which the maximum grievances were registered through CSCs.

Uttar Pradesh has received the maximum number of grievances in February, 2025 with the number standing at 21,763 grievances. 12 States/UTs have received more than 1,000 grievances in the month of February, 2025. Uttar Pradesh and Gujarat disposed the maximum number of grievances in February, 2025, with the number standing at 21,511 and 2,916grievances respectively. 13 States/UTs have disposed more than 1,000 grievances in the month of February, 2025.

The report also includes the status of grants released under the Sevottam Scheme in the FY 2022-23 and FY 2023-24. In the last three Financial Years (2022-23, 2023-24, 2024-25), 756 training courses have been completed, in which ~24,942 officers have been trained.

Key Highlights for the month of February, 2025, are as follows:

1. Status of Public Grievances on CPGRAMS:

• In February, 2025, 52,464 PG cases were received for the States/UTs and 50,088 PG cases were redressed
• The monthly disposal in States/UTs decreased from 58,586 PG cases at the end of January, 2025 to 50,088 PG cases at the end of February, 2025.

2. Status of Pendency of Public Grievances on CPGRAMS

• 23 States/UTs have more than 1,000 pending grievances as on 28^th February, 2025.
• For States/UTs, as on 28^th February, 2025, there exists a pendency of 1,90,994 PG cases.

The report also features 5 success stories of effective grievance resolution from States/UTs

1. Grievance of Shri Sudhanshu Sharma: Correction of bank details for PM-SVANidhi Scheme application

Shri Sudhanshu Sharma filed a grievance regarding the correction of the bank name and account number in his loan application under the PM-SVANidhi Yojana. Upon receiving the grievance, officials contacted him via telephone to understand the issue in detail. He explained that his loan application for ₹10,000 under the scheme contained incorrect bank details. To resolve this, the office promptly reached out to the concerned bank branch and had the erroneous application returned. The necessary corrections were made, and the revised application was resubmitted to the bank. Through close coordination, the loan amount of ₹10,000 was successfully disbursed directly into Shri Sharma’s bank account. Expressing his satisfaction, he stated that his fast-food business, which had been shut for a long time, was revived due to the timely assistance provided

2. Grievance of Shri Devendra Sharma: Delay in issuance of Disability Certificate

During the 'Prashasan Gaon Ki Ore' campaign, Shri Devendra Sharma reported that he had applied for a Disability Certificate at the District Hospital, Shivpuri, three months ago but had not received it, causing significant difficulties. He requested urgent resolution of the issue. Following prompt action, the disability certificate was issued and handed over to him. Shri Sharma expressed complete satisfaction with the resolution.

3. Grievance of Shri Rajesh Singh Dangi: Delay in name transfer in land records

Shri Rajesh Singh Dangi, a resident of Gram Panchayat Pachawali, reported that he had applied for a name transfer in the land records but had not yet received the updated document. During the camp organized under the 'Prashasan Gaon Ki Ore' campaign, the name transfer was completed, and a copy of the updated land record was provided to him. The complainant expressed complete satisfaction with the resolution.

4. Grievance of Shri Nathuram Vishwakarma: Delay in disbursement of old-age pension

Shri Nathuram Vishwakarma reported that he had applied for an old-age pension some time ago but had not yet received the benefits. During the camp organized under the 'Prashasan Gaon Ki Ore' campaign, he was issued the approval certificate for the old age pension scheme. Expressing his satisfaction, he conveyed his gratitude to the officials for the prompt resolution of his grievance

5. Grievance of Shri Akash Yadav: Delay in reimbursement of insurance claim

Shri Akash Yadav, a resident of Village Toda, Tehsil Chinor, lodged a complaint regarding the delay in the reimbursement of an insurance claim for the death of his buffalo. The Department of Animal Husbandry, Gwalior, responded promptly by escalating the matter to the concerned authorities. Following persistent follow-ups, the insurance company finally released the claim. The complainant expressed his satisfaction with the swift and proactive efforts of the Animal Husbandry Department officials.

***

NKR/PSM