Ministry of Personnel, Public Grievances & Pensions
DARPG organizes capacity building workshop on newly operationalized Review Meeting Module on 05th March, 2025
The workshop was organized in line with the direction of the Hon’ble Prime Minister from the Pragati Review Meeting on 26th December, 2024, for senior level reviews for timely and quality redressal of public grievances
75 officials from various Central Ministries/Departments participated in the workshop at CSOI, K.G. Marg, Delhi
Posted On:
06 MAR 2025 4:57PM by PIB Delhi
In pursuit of the directions of the Prime Minister of India Sh Narendra Modi in the PRAGATI Meeting dated 26th December, 2024, to facilitate a senior level review of PG cases in each Ministry/Department, Cabinet Secretary addressed a DO letter to all Secretaries on 30th January, 2025, directing all the Secretaries/ Senior Level Officials to the Government of India, to take review of public grievances in their respective Ministry/Department.
In this regard, a dedicated module in the CPGRAMS Portal has been operationalized by DARPG for the Nodal Grievance Redressal Officers and an OM has been sent to all Ministries/Departments by Secretary, DARPG dated 14th February, 2025. DARPG conducted a 3-hour capacity-building workshop on 5th March, 2025 at CSOI, K.G. Marg, for Nodal Grievance Officers on the newly operationalized Review Meeting Module. The module enables Secretary/ Senior Officer level reviews of public grievances, ensuring effective redressal and maximizing citizen satisfaction.
The capacity building session facilitated knowledge sharing and clarified operational aspects, enabling Nodal Grievance Officers to navigate the system seamlessly for improved grievance review, aligning with the Prime Minister’s Pragati Review Meeting held on December 26, 2024.
*****
NKR/PSM
(Release ID: 2108829)
Visitor Counter : 456