The Department of Administrative Reforms and Public Grievances (DARPG) launched Good Governance Week 2025, to be observed from December 19 to 25, with Secretary, DARPG, Rachna Shah releasing the guidelines for the nationwide ‘Prashasan Gaon Ki Ore’ campaign today. The launch marks the start of a week-long administrative outreach aimed at strengthening citizen-centric governance with a strong focus on grassroots delivery.

Addressing the launch event, the Secretary said Good Governance Week, observed annually around the birth anniversary of former Prime Minister Atal Bihari Vajpayee on December 25, has over the years evolved from a commemorative observance into a focused and action-oriented governance initiative. She emphasised that good governance is reflected not merely in policies and institutional frameworks but in how effectively public services reach citizens and how responsively grievances are addressed.

The ‘Prashasan Gaon Ki Ore’ initiative continues to form the core of the Good Governance Week campaign, placing district administrations at the forefront of grievance redressal and public service delivery. As per the guidelines, district collectors across the country will organise special camps at tehsil, block and panchayat levels, enabling direct interaction between officials and citizens for on-the-spot grievance resolution and improved delivery of public services. The campaign is being implemented in two phases — a preparatory phase from December 11 to 18, followed by the implementation phase during Good Governance Week from December 19 to 25.

During the implementation phase, districts will report daily progress on key parameters including grievances resolved through special camps, CPGRAMS and state grievance portals, disposal of service delivery applications, expansion of online services and documentation of good governance practices. As part of the preparatory phase, District Collectors and District Magistrates have begun uploading district-level data on grievance redressal, service delivery and governance initiatives on the campaign portal. Grievances received through CPGRAMS and State Grievance Portals up to the start of the campaign period are being taken up for time-bound resolution during the week.

During the preparatory phase of Good Governance Week 2025, States and districts have already reported measurable progress. As per the Daily Progress Report as on December 17, 2025, a total of 2,11,098 grievances have been redressed through State Grievance Portals, while 21,71,179 service delivery applications have been disposed of across participating districts. In addition, 330 workshops and grievance redressal camps have been organised at the district level. The preparatory phase has also resulted in the identification of 137 good governance practices and 21 documented success stories related to public grievance redressal, which are slated for wider dissemination during the campaign

As the next stage of the campaign, district-level dissemination workshops will be organised in all districts on December 23, 2025. These workshops will focus on discussions around District @100, presentation of at least three good governance initiatives implemented in the last five years, and interaction with citizens, academics and district-level officers. The workshops will include presentations by district administrations, discussions on local innovations, question-and-answer sessions and documentation of best practices for sharing on the campaign portal.

Referring to outcomes from earlier editions, the Secretary noted that Good Governance Week 2024 saw the disposal of over 18 lakh public grievances and the processing of nearly three crore service delivery applications across the country, along with documentation of more than a thousand good governance practices and several hundred innovation-led success stories. She said these outcomes reflected improvements in administrative responsiveness at the grassroots level.

Urging district administrations to approach the campaign in a mission mode, the Secretary called for clearly defined and measurable outcomes. She said sustained engagement by States and districts would be critical to ensuring that the campaign results in tangible benefits for citizens.

With early momentum already visible in grievance redressal, service delivery and documentation of innovations, officials said Good Governance Week 2025 is expected to further strengthen trust-based and inclusive governance, reinforcing the effort to embed responsiveness and accountability into everyday administrative practices across the country.

An address was delivered by the Chief Secretary, Government of Maharashtra, while the Chief Secretary, Government of Bihar, also addressed the gathering through video conferencing. District administrations from various parts of the country also participated in the launch through video conference, reflecting nationwide engagement with the campaign. Additional Secretary Punit Yadav coordinated and managed the programme, and in his remarks urged all participating officials to actively take part in the ‘Prashasan Gaon Ki Ore’ initiative and work collectively to ensure the successful implementation of the Good Governance Week campaign.

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