The National Conference on Good Governance in Gandhinagar, Gujarat, reinforced the government's vision of technology-driven governance, process re-engineering, and proactive public service delivery. The conference, attended by senior officials, policymakers, and governance experts from across the country, showcased key innovations and successful governance models.

Secretary, Department of Administrative Reforms and Public Grievances (DARPG), Shri V. Srinivas, commended the Government of Gujarat for its exemplary efforts in enhancing public service delivery through technology. He highlighted the Gujarat model of governance as a benchmark in bridging the gap between government and citizens through integrated service portals and digital innovations.

A major highlight of the conference was the presentation of 16 award-winning projects from the Government of India and 9 award-winning projects from Gujarat, underscoring pioneering initiatives in smart governance infrastructure. Discussions focused on the implementation of integrated command and control centers, real-time urban service monitoring using IoT (Internet of Things), and AI-based predictive analytics for decision-making. These advancements are shaping the future of governance, ensuring efficient, transparent, and data-driven solutions for citizens.

Dr. Jayanti Ravi, Additional Chief Secretary (Revenue), Government of Gujarat, highlighted Gujarat’s efforts in digitizing healthcare service delivery, particularly for frontline health workers. She emphasized the challenges faced by ASHAs (Accredited Social Health Activists), FLWs (Female Health Workers), and ANMs (Auxiliary Nurse Midwives) due to manual data collection and introduced TeCHO, a mobile and web-based application aimed at real-time data capture, automated alerts for high-risk cases, and beneficiary tracking. Launched by Hon’ble Prime Minister Narendra Modi, the platform has significantly improved healthcare data accuracy and coverage.

Another key theme discussed was digital identity frameworks, including Aadhaar-based authentication, e-KYC services, and blockchain-enabled transactions, which have simplified welfare disbursements, licensing, and documentation while enhancing transparency and reducing corruption.

In continuation of its commitment to governance reforms, the DARPG launched the biannual e-journal, ‘Minimum Government, Maximum Governance (Vol 1 & 2),’ showcasing National e-Governance Award-winning initiatives. Additionally, Union Minister Dr. Jitendra Singh and Gujarat’s Hon’ble Minister of Finance, Energy & Petrochemicals, Shri Kanubhai Desai, launched the State Collaboration Initiative (SCI) Portal, furthering cooperative governance across states.

The conference reaffirmed the Centre-State collaboration in scaling digital governance innovations for more inclusive, efficient, and technology-driven public administration. Participants emphasized the importance of replicating successful governance models nationwide to strengthen service delivery and enhance citizen engagement. With continued policy reforms, digital initiatives, and AI-driven citizen services, India is poised to emerge as a global leader in next-generation governance transformation.

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NKR/PSM

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