The Department of Administrative Reforms and Public Grievances (DARPG) released its 17^th Monthly Report on Centralized Public Grievances Redressal and Monitoring System (CPGRAMS) for the September, 2023 which provides details analysis of types and categories of public grievances and nature of disposal.

Achievements of DA&FW:

• Department of Agriculture and Farmers Welfare have received the maximum number of 11198 public grievances in September, 2023.
• Department of Agriculture and Farmers Welfare is the top performer in the Grievance Redressal Assessment & Index within the Group A (more than 500 grievances) for September, 2023
• CPGRAMS has been integrated with the Common Service Centre (CSC) portal and Department of Agriculture and Farmers Welfare has received the maximum number of grievances with the department receiving 5167 grievances in the month of September, 2023
• 46.14% of grievances received by Department of Agriculture and Farmers Welfare in the month of September, 2023 have been filed through CSCs i.e., 5167 grievances out of 11198 receipts have been registered through CSCs.
• During the month of September, 2023, 387 grievances were brought forward, 11198 new grievances were received making a total of 11585 grievances out of which 8830 were disposed off and 2755 grievances were pending on 30^th September, 2023.
• From January to September, 2023, 5145 grievances were brought forward from 31^st December 2022, 95687 new grievances were received making a total of 100832 grievances out of which 98077 were disposed off and 2755 grievances were pending on 30^th September, 2023.  During this period, disposal rate of 97% was achieved.

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SS