Ministry of Communications

India Post and Shiprocket partner to strengthen e-commerce export ecosystem

Posted On: 05 SEP 2023 7:31PM by PIB Delhi

Department of Posts, as part of its ongoing initiatives to create an export ecosystem for e-commerce in the country, entered into an agreement with Bigfoot Retail Solution Pvt Ltd (Shiprocket), one of the leading e-commerce enablement platforms. The collaboration aims to enhance e-commerce exports by leveraging India Post’s extensive presence and reliable shipping solutions.

The agreement was signed today in New Delhi in the presence of Shri Alok Sharma, Director General Postal Services, Chief Postmaster General Delhi Ms Manju Kumar and Shri Saahil Goel, CEO, Shiprocket, marking a significant milestone in India’s cross border e-commerce landscape.

Speaking at the event, Shri Alok Sharma, Director General Postal Services shared, “India Post has taken a series of steps in the recent past like expansion of Foreign Post Offices, introduction of Postal Bill of Export to enable commercial exports through post offices, launch of a competitive International Tracked Packet Service and setting up of Dak Ghar Niryat Kendras (DNKs) across the country.”

“The online order processing, export documentation, compliances and Customs clearance has been made easy through electronic Postal Bill of Export (PBE) which can be filed on DNK portal. Integration of DNK portal with different agencies and e-marketplace will benefit the artisans, craftsmen and SME sellers from the remotest areas of the country. As on date more than 600 DNKs have been made operational,” Shri Sharma added.

This agreement will lead to technical integration between Dak Ghar Niryat Kendra and Shiprocket and enable India based sellers, using Shiprocket, to directly generate e-PBE and shipping labels from Shiprocket platform itself. The exporters can avail packaging, label printing, pickup facility and induct their shipments to the nearest DNK in any part of the country.

During the event, Ms Manju Kumar, CPMG Delhi, highlighted that “e-commerce has emerged as a powerful driver of economic growth and innovation and this collaboration aims to achieve the same by harnessing the extensive Post Office infrastructure and enable more small businesses on Shiprocket platform to participate as well.”

Shri Saahil Goel, CEO Shiprocket, said, “We are thrilled to extend our strategic partnership with India Post, a collaboration that is set to reshape the landscape of e-commerce and global trade for MSMEs. Together with India Post, we are committed to provide faster, more secure, and more efficient global parcel services to over 200 destinations worldwide. We aim to not only expand our reach but also reduce first-mile costs and delivery time through Dak Ghar Niryat Kendras (DNKs).”

This partnership holds immense promise as we work together with logistics aggregators and e-market place leaders to promote e-commerce exports in a digital age. The agreement is the latest addition in India Post’s export-oriented initiatives after the MoU signed with Amazon last week.  



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