نمبر شمار

صورتِ حال

معاوضہ

1

If airline has done overbooking in a flight

Airline to ask for volunteers in exchange of benefits

2

If airline has denied boarding to a passenger against confirmed bookings for travel on the flight

No compensation if airline arranges alternate flight within 1 hr of original departure

3

If airline has denied boarding to a passenger against confirmed bookings for travel on the flight

• Compensation if alternate flight is within 24hrs of original dep.: 200% of one way fare + fuel charge (Max. Rs. 10,000/-)
• Compensation if alternate flight after 24hrs of original dep.: 400% of one way fare + fuel charge (Max. Rs. 20,000/-)
• In case passenger does not opt for alternate flight: Full refund and 400% of one way fare + fuel charge (Max. Rs. 20,000/-)

نمبر شمار

صورتِ حال

معاوضہ

1

If airline expects cancellation of flight

Airline to inform & arrange alternate flight at least two weeks in advance

2

If airline cancels a flight in less than two weeks before and up to 24 hrs of booked flight

Airline to arrange alternate flight within 2 hrs of original departure or refund the ticket.

3

If airline cancels a flight in less than 24 hrs of booked flight

Airlines to refund the air ticket and provide compensation as follows:

• Block time < 1 hr: One way fare + Fuel charge (Max. Rs. 5,000/-)
• 1hr <Block time <2 hr : One way fare + Fuel charge (Max. Rs. 7,500/-)
• Block time > 2 hr: One way fare + Fuel charge (Max. Rs. 10,000/-)