The Department of Consumer Affairs, Government of India has modernized CONFONET software into “e-Jagriti” portal to provide speedy, inexpensive and easy redressal to consumer complaints. In this regard, the Department organized a capacity building workshop for all the stakeholders to make them familiar with features of “e-Jagriti” here today.

Union Minister for Consumer Affairs, Food and Public Distribution, Textiles and Commerce and Industry, Shri Piyush Goyal on 24^th December, 2023 launched modernized CONFONET software into “e-Jagriti” portal. In the three tier Consumer Commissions, the use of online consumer court case Monitoring & Management System CONFONET has supported consumer cases for over 15 years. However, with advancements in technology and changing consumer needs, it has become evident that we need to adapt and innovate to better serve citizens.

Shri Rohit Kumar Singh, Secretary, Department of Consumer Affairs while addressing the conference today asserted that the AI integration in e-Jagriti will help in reducing the pendency of consumer cases in the Consumer Commissions. He encouraged all the stakeholders to reduce the pendency by use of technology and e-Jagriti. He recognized that a number of consumer commissions in the country have disposal rate of 100% against the monthly cases registered and congratulated all Presidents and Registrars of these commissions for the excellent output achieved.

e-Jagriti portal provides simple, fast and a more cost-effective consumer disputes redressal software solution at all levels. It is envisaged to integrate consumer grievance platforms, namely, Online Case Monitoring System (OCMS), E-Daakhil, NCDRC Case Monitoring System, CONFONET website, mediation application, in a single platform.  

The e-Jagriti platform has case filing, online fee payment, case monitoring modules for seamless disposal of cases by all the Commissions, has Smart search facility on archived consumer complaints / cases / judgements using AI technology for metadata and keyword creation, and Voice-to-text conversion of judgements, case history and other details using AI / ML technology. The portal will integrate Virtual court facility for a convenient and accessible resolution of consumer complaints, reducing the time of disposal, multiple hearings and physical court appearances bringing effective and fast decisions & disposals in all Consumer Commissions.

Along with the Secretary, Department of Consumer Affairs and Shri Bharat Khera, Additional Secretary, senior officials of the Department also attended the workshop.

The Registrars of NCDRC and State Consumer Disputes Redressal Commissions, Presidents of District Consumer Dispute Redressal Commissions of Bihar, Madhya Pradesh, Rajasthan, Chandigarh, Delhi, Haryana, Himachal Pradesh, Punjab, Uttarakhand, Uttar Pradesh and Technical support persons of all State Consumer Disputes Redressal Commissions were informed about various modules and key technical features of the portal during the workshop.

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AD/NS