Ministry of Personnel, Public Grievances & Pensions
With renewed focus on next generation administrative reforms the Government has approved an outlay of Rs. 235.10 crore for two years (2024-25 and 2025-26) for Scheme of Administrative Reforms of DARPG
Rs 128 cr project approved for developing AI assisted Public Grievance Redressal System (CPGRAMS) to bring accountability and transparency in administrative machinery and Rs 107 Cr for Administrative Reforms
Saturation of Services, Seamless Service Delivery to the citizens up to the last mile, Government Process Reengineering for Efficient Decision-Making, Strengthening knowledge sharing platforms etc are some of the key components of new scheme
Posted On:
18 JAN 2024 3:39PM by PIB Delhi
The Government has approved an outlay of Rs 235 cr for revamped Scheme for Administrative Reforms of DARPG to be implemented in next two years (2024-25 and 2025-26 ) of the 15th Finance Commission Cycle. The scheme will take up ambitious next generation administrative reforms in matching with the new aspirations of Viksit Bharat. The revamped Scheme for Administrative Reforms has 2 verticals (a) Comprehensive System for Redressal of Public Grievances and (b) Administrative Reforms.
The Scheme for Comprehensive System for Redressal of Public Grievances has an allocation of Rs. 128 crores seeks to take forward the 10-Step CPGRAMS reforms aimed at improving quality of grievance redressal and reducing timelines by developing an AI enabled comprehensive system for redressal of Public Grievances. The project will integrate all other grievance portals thus making the CPGRAMS the single largest interface for public grievances. In 2023, CPGRAMS received 19,45,583 PG cases upto end November, and 19,60,021 PG cases were redressed. Grievance redressal in central secretariat has crossed1 lac cases/ month for the past 17 months and grievance redressal in State/ UT’s has crossed 50 thousand cases/ month. 8,21,372 feedbacks were collected by the BSNL Call Centre from citizens in the calendar year 2023 and satisfaction percentage as of end December 2023 stands at 43 percent. The average grievance redressal time has come down to 17 days. The revamped Scheme aims at deeper technology adoption, capacity building of grievance redressal officers and upgradation of CPGRAMS ver 7.0.
The Scheme for Administrative Reforms with an allocation of Rs. 107 crores seeks to utilize the resources for the following schemes:
- Scheme for Prime Minister’s Awards for Excellence in Public Administration for 2024-25 and 2025-26
- National e-Governance Awards Scheme for 2024-25 and 2025-26
- Conduct of Civil Services Day Conferences
- Regional Conferences for Replication of Good Governance Practices in States/ UT’s and e-Governance practices. Ten Regional Conferences are proposed to be held in State/ UT capitals.
- Documentation and Dissemination activities including the Good Governance Index, the National e-Services Delivery Assessment, the District Good Governance Index.
- The Annual Conference of the International Institute of Administrative Sciences in February 2025.
- Implementation of the Special Campaigns – Special Campaign for Institutionalizing Swachhata and Reducing Pendency in Government in 2024 and 2025, the Initiative for Increasing Efficiency in Decision Making and the Sushasan Saptah 2024 and 2025 events.
- International Exchange and Cooperation activities.
******
SNC/PK
(Release ID: 1997326)
Visitor Counter : 2362