To authenticate the users and protect sensitive personal information, One-Time Password (OTP) feature in the RTI Online Portal was launched on 2nd January, 2025. By ensuring only authorized access, the measure strengthens cyber security and aligns with the best practices.

OTPs are promptly dispatched from the NIC email domains. However, due to reasons such as congestion in the receiver’s network, connectivity issues in the network being used by the users’ service provider etc., the delivery of OTPs may take more time in some cases. However, the OTPs do not expire, until they are used, thereby enabling the users to access their account as soon as the OTP arrives.

The RTI Online Portal is designed, hosted and maintained by the NIC unit of the DOPT. NIC has informed that 27,57,506 OTPs were generated for email verification up to 28.11.2025.

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NKR/AK

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