Department of Administrative Reforms & Public Grievances (DARPG) has released the twenty sixth edition of monthly report of NeSDA Way Forward for States/UTs, June 2025 which provides a detailed overview of status of e-service delivery across States/UTs.

The Report for June, 2025 is available at: https://darpg.gov.in/sites/default/files/NeSDA_June_2025.pdf

The key highlights entailed in the report are as follows:

• A total of 22,478 e-services are provided across States/UTs. The majority of e-services (7,800) pertain to the Local Governance & Utility Services sector.
• 1,416 new e-services have been added by States/UTs in June 2025.
• Out of 2,124 mandatory e-services (59 services across 36 States/UTs), 1,677 are currently available, indicating a saturation level of 79%.
• 11 States/UTs achieved >90% saturation in provision of mandatory e-Services while 9 States viz. Maharashtra, Gujarat, Kerala, Madhya Pradesh, Uttar Pradesh, Andhra Pradesh, Uttarakhand, Tamil Nadu and Himachal Pradesh, have  achieved 100% saturation.
• Assam, Jammu & Kashmir, Karnataka, Kerala, Odisha and Uttarakhand provide 100% of their services through their identified Unified Service Delivery Portal i.e., Sewa Setu (813), e-UNNAT (1164), Seva Sindhu (2089), e-Sevanam (939), Odisha One (404) and Apuni Sarkar (936) respectively
• The transformative initiatives undertaken by the Right to Service Commission Maharashtra to strengthen service delivery and enhance citizen satisfaction.
• Comprehensive unified service delivery portal of Tripura (SWAAGAT) has been highlighted as example of best practice. The portal offers a seamless and user-friendly experience with features like online application submission, integrated fee payment, real-time application tracking and transparent inspection and approval processes. With 54 e-services, automated updates, online verification, and responsive citizen support, it ensures efficient service delivery and enhanced transparency.
• This edition highlights how city-level digital platforms are transforming service delivery along with showcasing few best practices from select city portals of Surat and Shimla. The Surat City Portal delivers a wide range of services like tax payments, certificates, bookings and urban planning, through a unified, citizen-friendly platform. The Shimla City Portal focuses on essential municipal services while ensuring transparency through project details, legal resources, and a defined citizen charter.
• This edition presents results from assessments conducted using the AAKLAN tool for States/UTs under ‘Northeastern and Hilly States/UTs’

The aforementioned figures are based on data uploaded by States/UTs on NeSDA Way Forward dashboard, as of 30/06/2025.

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NKR/PSM

(Release ID: 2146495)