The Ministry of Railways has introduced the SuperApp ‘SwaRail’ today, a one-stop solution offering comprehensive railway services to the public. Currently in beta testing, the app is available for download on the Google Play Store  and Apple App Store.  A key focus of the App is enhancing user experience with a seamless and clean user interface (UI). It integrates various railway services, eliminating the need for multiple applications and reducing space consumption on user devices.

Dear User,

Your wait is over!! Indian Railways 🚂 is offering its SuperApp 📲 for Beta Test.

💎 The Indian Railways - SuperApp is a one-stop solution offering multiple public facing services of Indian Railways.

— Centre For Railway Information Systems (@amofficialCRIS) January 31, 2025

Developed by the Centre for Railway Information Systems (CRIS) the SuperApp integrates all public-facing applications of Indian Railways into a single platform. The App caters to a wide range of user needs, including:

• Reserved Ticket Bookings
• Unreserved Ticket and Platform Ticket Bookings
• Parcel and Freight Enquiries
• Train and PNR Status Enquiries
• Food Orders on Trains
• Rail Madad for Complaint Management

The SuperApp of Indian Railways is slated to be released to the public shortly. This app integrates various services offered by Indian Railways, which are currently available on separate mobile apps, into a single user interface, ensuring seamless navigation.

 

Unique Features of the SuperApp

 

1. Single Sign-On – Users will be able to access all services using a single set of credentials. Moreover, the same credentials will be used across existing Indian Railways apps like IRCTC RailConnect, UTS Mobile App, etc.
2. All-in-One App – Currently, different apps are available for reserved and unreserved booking. Additionally, a separate app is required to check train movement and schedules. All these services will now be accessible through a unified app.
3. Integrated Services – Services are being integrated to deliver comprehensive information from multiple sources in a cohesive and unified manner. For example, PNR enquiry will also display associated train information.
4. Easy Onboarding/Sign-Up – Users can onboard the SuperApp using their existing RailConnect or UTS App credentials. The sign-up process has been simplified to enhance the user experience and make the app easily accessible.
5. Ease of Login – Multiple login options have been provided to improve user experience. Once logged in, the app can be subsequently accessed using either an m-PIN or biometric authentication.

Focus on User Feedback

The Ministry of Railway invites users to experience the SuperApp during this Beta phase and provide valuable feedback for its improvement. This initiative is a significant step toward leveraging technology to enhance convenience for railway users. The SuperApp provides smarter, simpler, and more efficient access to Indian Railways services. The SuperApp Beta testing phase is being closely monitored by the CRIS team to ensure timely resolution of user feedback and suggestions. After a thorough evaluation, the Ministry will plan the App’s mass launch.

How to Get Started

• Download the App from the Play Store or App Store as shared by CRIS.
• Existing users of RailConnect or UTS Mobile App can log in directly with their credentials.
• New users can register with minimal data entry requirements.

About the SuperApp

The SuperApp is a one-stop solution offering multiple public-facing services of Indian Railways, including Reserved and Unreserved Ticket Booking, Platform and Parcel Booking, Train and PNR Enquiries, and Help through Rail Madad.

The App allows users to onboard using their existing RailConnect or UTS on Mobile credentials. Once registered, the same credentials apply across these platforms. The single-sign-on feature reduces the need to remember multiple passwords.

On first login, an R-Wallet is created for every user to facilitate ticket bookings. Existing R-Wallets from the UTS on Mobile App are automatically linked. The App also provides a secure and convenient login option using a numeric m-PIN. For enquiries, users can log in as Guests via mobile number/OTP.

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Dharmendra Tewari/Shatrunjay Kumar

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