Centralized Public Grievances Redress and Monitoring System (CPGRAMS) is a unified system for handling public grievances in Government of India. Over the past five years (2020–October 30, 2024), about 1,12,30,957 public grievances have been redressed through this system. Directorate of Public Grievances (DPG) is integrated with CPGRAMS.  It serves as an appellate body for unresolved public grievances concerning specific sectors of selected Central Government Ministries/ Departments/Organizations. Citizens can lodge grievances through various channels, including post, email, or the online portal of DPG at www.dpg.gov.in The details of grievances received by the DPG, are provided in Annexure. The Government has issued comprehensive guidelines for effective redressal of public grievances on the CPGRAMS portal on 23rd August 2024. These guidelines have   recommended closure time for original grievances within 21 days and appeals within 30 days. Directorate of Public Grievances (DPG) also follows timelines of 30 days for submitting case reports by Ministries/ Departments on taken up cases.

Annexure   

 

This information was given by Union Minister of  State (Independent Charge) for Personnel, Public Grievances and Pensions, Dr. Jitendra Singh in a written reply in the Lok Sabha today.

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