Department of Administrative Reforms and Public Grievances (DARPG) is all set for  achieving the the mid-campaign  100% progress of Special Campaign 4.0, which was launched on  13.09.24 and implementation phase began on October 2, 2024. This campaign is part of the government’s commitment for institutionalizing Swachhata and minimizing pendency in Government offices. Special Campaign 4.0 is implemented on following pillars -1. Digitization 2. ⁠Improving Office Spaces/enhancing office spaces 3. ⁠Timely Scrap disposal 4. ⁠Weeding/Preservation of Office Records 5. ⁠Inclusivity measures 6. ⁠Environment friendly activities.

Key Highlights of Mid-Campaign Progress:

1. Environment friendly activities

As part of Special campaign 4.0 , plantation drive/cleanliness campaign was launched by Dr Jitendra Singh,MoS PP at Nehru Park on Swachh Bharat Divas as mark of “Ek ped Maa ke Naam”. This event demonstrated the commitment of DARPG and its staff to integrating eco-friendly practices into their operations and public service initiatives.

2. Digitization

1. DARPG has organized a workshop on cyber swachhata on 7^th October 2024 at CSOI, Chankyapuri. The workshop featured  panel discussion on current cyber security landscape in India and cybersecurity for e-office,Bhavishya and CPGRAMS. The workshop aimed to educate staff and officers on maintaining digital hygiene, enhancing cybersecurity, and preventing cyber threats.
2. DARPG has  preserved historical records and has Organized an exhibition in collaboration with National Archive of India (NIA) showcasing historical documents  preserved in DARPG earlier.

3. Public Grievance Redressal:

As of mid-October 2024, 800 public grievances have been addressed, contributing to the improvement of service delivery and enhancing public satisfaction. DARPG has adopted use of AI-enabled tools for better grievance tracking and resolution.in Centralized Public Grievance Redress and Monitoring System (CPGRAMS)  and has seen a marked improvement in the speed and accuracy of grievance redressal during the campaign.

4. Weeding of files

DARPG has initiated weeding of files, marking the beginning of enhanced record management and  reinforcing the commitment to a clutter-free and efficient office premise. So far, over 4100 files have been reviewed, and 800 files identified for weeding/Closure. These files were identified as outdated, irrelevant, or redundant  as per Record retention schedule and were subsequently weeded out or closed. This activity aimed to declutter office spaces.

5. Timely eScrap disposal

The Special Campaign 4.0 has emphasized sustainability through the promotion of e-waste disposal mechanisms .Outdated files, redundant materials, and unused office equipment have been disposed of systematically. DARPG disposed of electronic waste (e-scrap) as part of the campaign .A revenue of Rs 6,7625/- has also been earned from  eScrap disposal. Additionally, approximately 110 square feet of space was cleared in the process, enhancing the efficiency and organization of office facilities.

6. Cleanliness and Office Efficiency

DARPG undertook cleanliness drives at four campaign sites/office premises which have been cleaned and decluttered as part of the campaign.These sites included office spaces and public areas that required attention under the Swachhta campaign. The initiative involved deep cleaning activities, removal of waste materials, and promoting hygienic practices among the staff. This effort aligns with the department’s objective of maintaining a clean and organized work environment.

With the  Special campaign 4.0 ongoing until October 31, 2024; DARPG aims to further intensify its efforts in ensuring cleanliness, enhancing efficiency, and addressing the remaining pendency. DARPG remains committed to fostering transparent, accountable, and efficient governance for the benefit of all citizens.

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NKR/DK/AG

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