Ministry of Personnel, Public Grievances & Pensions
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11th Edition of the NeSDA – Way Forward Monthly Report for States/UTs released


Departments across States/UTs provide 16,517 e-services. Tamil Nadu provides maximum e-services

Madhya Pradesh, Punjab, Rajasthan, Tamil Nadu and Uttarakhand achieved saturation of 56 mandatory e-services

Tamil Nadu, Jammu and Kashmir, Kerala, Assam and Odisha provide 100% of their services through their identified Single Unified Service Delivery Portal

Posted On: 15 MAR 2024 5:32PM by PIB Delhi

Department of Administrative Reforms & Public Grievances (DARPG) has released the eleventh edition of monthly report of National e-Governance Service Delivery Assessment (NeSDA) Way Forward for States/UTs, January and February 2024 which provides a detailed overview of status of e-service delivery across States/UTs.

The Report for January and February, 2024 has been released and is available at https://darpg.gov.in/sites/default/files/NeSDA_Jan_Feb_2024.pdf

The key highlights entailed in the report are as follows:

  • 16,517 e-services are provided across States/UTs. Tamil Nadu provides maximum e-services (1128)
  • Maximum e-services (5,288) lie in the sector – Local Governance & Utility Services
  • 1,528 out of 2,016 mandatory e-services (56*36 States/UTs) are available, making saturation at 76%
  • Madhya Pradesh, Punjab, Rajasthan, Tamil Nadu and Uttarakhand have achieved 100% saturation of 56 mandatory e-services
  • Tamil Nadu, Jammu and Kashmir, Kerala, Assam and Odisha provide 100% of their services through their identified Single Unified Service Delivery Portal i.e., tnesevai (1128), e-UNNAT (1119), e-Sevanam (911), Sewa Setu (469) and Odisha One (404), respectively
  • Overview of best practices of unified service delivery portals have been highlighted in the report for the states of Goa (Goa Online), Maharashtra (Aaple Sarkar), Chhattisgarh (e-District), Telangana (MeeSeva), A&N Islands (e-District) and Bihar (e-District)
  • DARPG facilitated 2-days of meetings on February 19-20, 2024 between Senior Officials of Government of Manipur and Government of Jammu & Kashmir in strengthening the unified service delivery portal of Manipur
  • 9 States/UTs have mapped their common e-services on NeSDA Way Forward Dashboard
  • Aligning with the contemporary digital government trends across the world and citizens’ need, three new additional assessment parameters have been included in NeSDA framework, namely, Open Government Data, e-Participation and Leveraging Emerging Technologies

 

The aforementioned figures are based on inputs from States/UTs given on NeSDA Way Forward dashboard, as of 05/03/2023.

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