Ministry of Consumer Affairs, Food & Public Distribution
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5,12,919 complaints registered against E-Commerce companies from April 2019 till November 2021


Maharashtra reports highest complaints followed by Uttar Pradesh and Delhi

Posted On: 17 DEC 2021 5:36PM by PIB Delhi

The Union Minister of State for Consumer Affairs, Food and Public Distribution, Shri Ashwini Kuma Choubey in a written reply to a question in RajyaSabha today informedthat a total of 5,12,919 Complaints pertaining to E-commerce have been registered in the National Consumer Helpline (NCH) during the period April, 2019 to November, 2021 as per Annexure.

Rule 5(3)(e) of the Consumer Protection (E-Commerce) Rules, 2020 states that every marketplace e-commerce entity is required to provide in a clear and accessible manner, displayed prominently to its users at an appropriate place on its platform, all information provided to it by sellers under sub-rule (5) of rule 6 including name and contact numbers, and designation of the grievance officer for consumer grievance redressal or for reporting any other matter.

In this regard, CCPA has issued an Advisory dated 1st October, 2021 to industry associations requesting them to give wide publicity to the provisions of the above noted rules and impress upon their members to ensure compliance of the rules to ensure that adequate redressal mechanism is accessible to consumers while purchasing goods or services using e-commerce.

 

ANNEXURE

 

 

State wise Number of Complaints registered against E-Commerce Companies in NCH from April, 2019 to November, 2021.

Sl. No.

Name of State/ UT

Grievances Registered

1

Andaman Nicobar

264

2

Andhra Pradesh

13,206

3

Arunachal Pradesh

459

4

Assam

6,324

5

Bihar

24,177

6

Chandigarh

2,123

7

Chhattisgarh

5,236

8

Dadra & Nagar Haveli

174

9

Daman & Diu

156

10

Delhi

50,522

11

Goa

1,382

12

Gujarat

26,794

13

Haryana

28,693

14

Himachal Pradesh

3,458

15

Jammu & Kashmir

3,696

16

Jharkhand

8,452

17

Karnataka

38,839

18

Kerala

10,916

19

Ladakh

67

20

Lakshadweep

3

21

Madhya Pradesh

22,312

22

Maharashtra

64,924

23

Manipur

284

24

Meghalaya

408

25

Mizoram

91

26

Nagaland

224

27

Odisha

9,941

28

Puducherry

326

29

Punjab

10,944

30

Rajasthan

31,883

31

Sikkim

322

32

Tamil Nadu

15,018

33

Telangana

22,106

34

Tripura

1,033

35

Uttar Pradesh

63,265

36

Uttarakhand

6,315

37

West Bengal

38,582

Total

5,12,919

*****

DJN/NS

 


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