Ministry of Personnel, Public Grievances & Pensions
The Department of Administrative Reforms and Public Grievances (DARPG) released the 32nd Report Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for States/UTs of March, 2025
59,271 PG cases were received by States/UTs as of 28th March, 2025
A total of 59,523 grievances redressed by States/UTs till 28th March, 2025. Pendency in States/UTs stands at 1,90,976 grievances
Posted On:
15 APR 2025 7:46PM by PIB Delhi
The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) 32nd monthly report for States/UTs for March, 2025. The said report provides a detailed analysis of types and categories of public grievances and the nature of disposal by the States/UTs.
A total of 59,523 grievances were redressed by the States and Union Territories as of 28th March, 2025. The pendency of grievances on the CPGRAMS portal stands at 1,90,976 grievances across the States/UTs Governments, as of 28th March 2025.
The report provides the data for new users registered on CPGRAMS through CPGRAMS Portal in the month of March, 2025. A total of 49,912 new users registered by 28th March, 2025, with maximum registrations from Uttar Pradesh (7,602) registrations.
The said report also provides the state-wise analysis on the grievances registered through Common Service Centres as of 28th March, 2025. CPGRAMS has been integrated with the Common Service Centre (CSC) portal and is available at more than 5 lakh CSCs, associating with 2.5 lakh Village Level Entrepreneurs (VLEs). 7,150 grievances were registered through CSCs by 28th March, 2025, in which maximum grievances were filed from Uttar Pradesh (2,073 grievances) followed by Punjab (1409 grievances). It also highlights the major issues/categories for which the maximum grievances were registered through CSCs.
Uttar Pradesh has received the maximum number of grievances as of 28th March, 2025 with the number standing at 22,369 grievances. 15 States/UTs have more than 1000 pending grievances as of 28th March, 2025. Uttar Pradesh and Maharashtra disposed the maximum number of grievances in March, 2025, with the number standing at 21,113 and 3,785 grievances respectively. 16 States/UTs have disposed more than 1000 grievances in between 1st to 28th March, 2025.
The report also includes the status of grants released under the Sevottam Scheme in the FY 2024-25. In the last three Financial Years (2022-23, 2023-24, 2024-25), 811 training courses have been completed, in which ~26,941 officers have been trained.
|
S No.
|
Financial Year
|
Training Conducted
|
Officers Trained
|
|
1
|
2022-23
|
280
|
8,496
|
|
2
|
2023-24
|
236
|
8,477
|
|
3
|
2024-25
|
295
|
9,968
|
|
TOTAL
|
811
|
26,941
|
Key Highlights for the month of March, 2025, are as follows:
- Status of Public Grievances on CPGRAMS:
- From 1st to 28th March, 2025, 59,271 PG cases were received for the States/UTs and 59,523 PG cases were redressed
- The monthly disposal in States/UTs increased from 50,088 PG cases at the end of February, 2025 to 59,523 PG cases as on 28th March, 2025
- Status of Pendency of Public Grievances on CPGRAMS
- 23 States/UTs have more than 1000 pending grievances as on 28th March, 2025
- For States/UTs, as on 28th March, 2025, there exists a pendency of 1,90,976 PG cases.
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NKR/PSM
(Release ID: 2121942)
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