Department of Pension and Pensioners’ Welfare is observing National Good Governance Week, 2024 during 19^th -24^th December, 2024. During the week, various citizen centric activities will be undertaken by the Department.

As a part of this, National Workshop on Effective Redressal of Pension Grievances is being organized on 19^th December, 2024. In the workshop, Senior officers from 90 Ministries & Departments will participate and explore ways for making Grievance Redressal process  more sensitive, accessible and meaningful.

Dr. Shankari Murali, Addl. CGA, Ministry of Finance, Ms. Roshni Sohni, DDG, Department of Telecommunications, Ms. Molly Sengupta, Jt. CGDA, Ministry of Defence, Sh. Ratnesh Kumar Jha, EDPG, Ministry of Railways and Sh. Rajesh Kumar , Director, Department of Posts  will share their experiences including the best practices in the area of grievance redressal.         

DoPPW provides an online platform Centralized Pension Grievance and Redress System (CPENGRAMS) for filing of pension grievances. The Portal is accessible through URL-https://pgportal.gov.in/pension/ and mobile application such as My Grievance App. Also, grievance can be registered through Toll free number 1800-11-1960.

 This year, the Department has undertaken various citizen centric initiatives. More than 35 lakh Central Civil pensioners have been sent SMSs to make them aware about CPENGRAMS, a step in the direction of bridging the digital divide. Active coordination with the major stakeholders has ensured redressal of record high one lakh pension grievances. Feedback from the applicants about the quality of the redressal has been  analysed by the Department. Based on that, comprehensive guidelines adopting ‘whole of the Government approach’ with proper redressal of the grievances have been issued. Also, Ministries/ Departments have been advised to redress the pensioners’ grievances within 21 days.

 It is expected that the interaction among the stakeholders in the Workshop will pave the way for expeditious and quality redressal of the grievances, in line with  ‘Viksit Bharat’.

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NKR