Ministry of Personnel, Public Grievances & Pensions
DARPG releases the Annual NeSDA Way Forward Report for 2023 – Significant progress achieved in e-Services Delivery by States/ UTs
3 Regional Conferences organized on e-Governance in Bhopal, Mumbai and Guwahati
16,487 Total e-services are provided across States/UTs
9 NeSDA Way Forward Monthly Reports for States/UTs published
Jammu and Kashmir provides the maximum (1117) number of e-Services, across States/UTs
76% Mandatory e-services are available i.e., 1,528 out of 2,016 (56*36 States/UTs), an increase from 69% under NeSDA 2021
Meetings with RTS Commissioners / Appellate Officers for improving e-Services delivery
A brainstorming session was conducted on 04.01.2024 on the theme- Emerging and Future e-Governance Initiatives, e-Commerce Initiatives, and Emerging Technologies
Posted On:
08 FEB 2024 1:34PM by PIB Delhi
Department of Administrative Reforms and Public Grievances (DARPG) has released the Annual NeSDA Way Forward Report 2023. The Report highlights the significant progress made by the States and UTs during the year under mandatory e-Services and total e-Services under NeSDA Framework.
Towards promotion of e-Services the Department organized three Regional Conferences at Bhopal, Mumbai and Guwahati, respectively, which were addressed by Dr. Jitendra Singh, MoS (PP) and senior dignitaries of State Governments.
As per the latest figures, the States and UTs are providing a total of 16,487 e-Services in December, 2023 as against 11,614 in April, 2023. This significant jump has been achieved by persistent efforts of the State/ UT Governments, monthly meetings and review by DARPG, sharing and replication of best practices, and a detailed sector-wise focused analysis. It is noteworthy that the UT of Jammu and Kashmir tops the list of States/ UTs with maximum numbers 1,117 e-Services.
It is noticeable that currently a saturation level of 76% of possible mandatory e-Services has been achieved by States and UTs, an increase from 69% under NeSDA 2021. A major objective of the NeSDA Way Forward was adoption of e-Service delivery through a Single Unified Portal by the respective States and UTs. Towards this end the States of Kerala, Assam and Odisha, besides UT of Jammu and Kashmir, are providing hundred per cent e-Services through their respective unified portals. Other States / UTs have also made significant progress.
The Department has been disseminating the best practices across the States and UTs and attempting to promote faceless and suo moto entitlement-based delivery of services. During the year 2023 – between March to December – 9 NeSDA Way Forward monthly reports were published, covering 7 sectors and featuring 40 plus best practices.
The Department also engaged with RTS Commissioners / Appellate Officers for improving e-Services delivery. It also organized Brain-Storming Session with Industry Leaders on the Theme of Emerging and Future e-Governance Initiatives and Emerging Technologies.
Read the Annual Report here: https://darpg.gov.in/sites/default/files/NWF_Annual%20Report.pdf
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