The Telecom Regulatory Authority of India (TRAI), Regional Office, Jaipur organised a Consumer Outreach Program (COP) on 16th October 2026 at The Panchamrut Dairy, Panchmahal. The program focused on creating awareness about TRAI's initiatives for improvement of "Consumer Grievance Redressal in Telecom and Broadcasting", consumer grievance redressal mechanisms and measures taken to curb cyber fraud and unsolicited commercial communications.

The programme focused on initiatives undertaken by the Telecom Regulatory Authority of India (TRAI) to improve Quality of Service (QoS) in the telecom and broadcasting sectors, with emphasis on consumer grievance redressal mechanisms, complaint escalation processes, and consumer rights as mandated under TRAI regulations. The event commenced with an inaugural address by Shri Jai Prakash Garg, Joint Advisor, RO Jaipur, who highlighted the importance of consumer awareness and TRAI's efforts to protect consumers from issues such as spam and fraudulent telecom practices.

A presentation was delivered by Shri Sanjiv Meena, SRO, TRAI Regional Office, Jaipur, on "Consumer Grievance Redressal in Telecom and Broadcasting", covering TRAI initiatives such as curbing unsolicited commercial communications, the TRAI DND App, consumer grievance redressal mechanisms, and other consumer-centric measures. The programme also featured an expert session on Cyber Crime and Cyber frauds delivered by Shri Sumit Paramar, PSI, Gujarat Police.

The event attended by the representatives of all telecom service providers, Multi Service operators (Cable operators), Consumer Organisations, employee and workers of Panchamahal Dairy with discussions on real-life fraud cases and preventive measures.

Program ended with vote of thanks by Shri Sanjiv Meena, SRO, TRAI RO Jaipur to all the participants.

 

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