Ministry of Personnel, Public Grievances & Pensions
PARLIAMENT QUESTION: IMPROVEMENT OF CPGRAMS
Posted On:
01 APR 2026 6:10PM by PIB Delhi
The details of grievances received, disposed and pending in the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) during the last ten years and the current year, Ministry/Department, State/Union Territory and year-wise, are given in Annexures I, II and III respectively.
The effectiveness of the grievance redressal process is monitored through feedback given by complainants on resolution. A dedicated feedback portal is available to the Ministries/Departments/States/UTs to monitor citizen satisfaction against each grievance. During the period from 1st January, 2025 to 28th February, 2026, out of approx. 6 lakh resolved grievances 69.8% were rated as satisfactory by complainants.
The Department of Administrative Reforms and Public Grievances (DARPG) regularly reviews grievance disposal performance of Ministries/Departments and States/UTs through monthly review meetings. Ministries/Departments and States/UTs with higher pendency or delays are advised to take corrective measures. Further, the Government has undertaken several measures to improve accountability and efficiency of the grievance redressal mechanism under CPGRAMS, including implementation of the 10-Step Reforms. Comprehensive Guidelines for Effective Redressal of Public Grievances, issued in August 2024, rationalised the grievance redressal timeline from 30 days to 21 days and mandate the establishment of dedicated grievance cells, emphasis on root cause analysis, action on citizen feedback, and strengthening of grievance escalation mechanisms.
A Review Meeting Module has also been operationalized in CPGRAMS in February 2025 to facilitate senior-level review of public grievances. For capacity building of officers of State/UT Governments on grievance redressal mechanisms, financial assistance is provided to Administrative Training Institutes under the Sevottam Scheme.
Annexure I
Ministry/Department wise - details of grievances received, disposed and pending in CPGRAMS during the last ten years and the current year (01.01.2016 to 28.02.2026)
|
Ministry/Department
|
Brought Forward
|
Receipt
|
Disposed
|
Pending
|
|
Central Board of Direct Taxes (Income Tax)
|
8135
|
510278
|
512330
|
6083
|
|
Central Board of Indirect Taxes and Customs
|
940
|
155166
|
155900
|
206
|
|
Department for Promotion of Industry and Internal Trade
|
145
|
23307
|
23327
|
125
|
|
Department of Administrative Reforms and
Public Grievances - PG Division
|
22
|
23910
|
23872
|
60
|
|
Department of Agriculture and Farmers Welfare
|
1149
|
469979
|
468008
|
3120
|
|
Department of Agriculture Research and Education
|
580
|
18956
|
19445
|
91
|
|
Department of Animal Husbandry, Dairying
|
264
|
17644
|
17814
|
94
|
|
Department of Atomic Energy
|
219
|
15695
|
15856
|
58
|
|
Department of Bio Technology
|
177
|
3549
|
3717
|
9
|
|
Department of Chemicals and Petrochemicals
|
38
|
5918
|
5947
|
9
|
|
Department of Commerce
|
608
|
48519
|
48626
|
501
|
|
Department of Consumer Affairs
|
995
|
143236
|
143954
|
277
|
|
Department of Defence
|
5468
|
153515
|
158643
|
340
|
|
Department of Defence Finance
|
399
|
177338
|
174654
|
3083
|
|
Department of Defence Production
|
308
|
24785
|
24952
|
141
|
|
Department of Defence Research and Development
|
39
|
10427
|
10325
|
141
|
|
Department of Economic Affairs ACC
Division
|
754
|
45244
|
45538
|
460
|
|
Department of Empowerment of Persons with Disabilities
|
62
|
29337
|
29272
|
127
|
|
Department of Ex Servicemen Welfare
|
1065
|
182106
|
182155
|
1016
|
|
Department of Expenditure
|
315
|
42241
|
42343
|
213
|
|
Department of Fertilizers
|
248
|
6729
|
6955
|
22
|
|
Department of Financial Services (Banking Division)
|
5106
|
1505438
|
1507252
|
3292
|
|
Department of Financial Services (Insurance
Division)
|
675
|
225633
|
225973
|
335
|
|
Department of Financial Services (Pension Reforms)
|
0
|
23777
|
23722
|
55
|
|
Department of Fisheries
|
0
|
2729
|
2702
|
27
|
|
Department of Food and Public Distribution
|
181
|
67701
|
65495
|
2387
|
|
Department of Health & Family Welfare
|
3163
|
317372
|
318462
|
2073
|
|
Department of Health Research
|
110
|
16193
|
16255
|
48
|
|
Department of Higher Education
|
6543
|
232352
|
237648
|
1247
|
|
Department of Investment & Public Asset Management
|
3
|
7760
|
7717
|
46
|
|
Department of Justice
|
226
|
112980
|
113118
|
88
|
|
Department of Land Resources
|
63
|
22663
|
22649
|
77
|
|
Department of Legal Affairs
|
661
|
37120
|
37624
|
157
|
|
Department of Military Affairs
|
0
|
40414
|
39128
|
1286
|
|
Department of Official Language
|
39
|
3262
|
3297
|
4
|
|
Department of Personnel and Training
|
1230
|
269475
|
269693
|
1012
|
|
Department of Pharmaceuticals
|
391
|
15450
|
15796
|
45
|
|
Department of Posts
|
864
|
524549
|
523925
|
1488
|
|
Department of Public Enterprises
|
3
|
8128
|
8091
|
40
|
|
Department of Revenue
|
5213
|
179894
|
184762
|
345
|
|
Department of Rural Development
|
1007
|
810606
|
810501
|
1112
|
|
Department of School Education and Literacy
|
5574
|
193402
|
197589
|
1387
|
|
Department of Science and Technology
|
1362
|
24890
|
26188
|
64
|
|
Department of Scientific & Industrial Research
|
141
|
12388
|
12497
|
32
|
|
Department of Social Justice and Empowerment
|
442
|
65521
|
65757
|
206
|
|
Department of Space
|
110
|
5640
|
5719
|
31
|
|
Department of Sports
|
1183
|
15038
|
16131
|
90
|
|
Department of Telecommunications
|
4672
|
680130
|
684068
|
734
|
|
Department of Youth Affairs
|
53
|
9032
|
9045
|
40
|
|
Legislative Department
|
267
|
11028
|
11257
|
38
|
|
Ministry of Coal
|
723
|
45182
|
45768
|
137
|
|
Ministry of Ayush
|
370
|
31080
|
31343
|
107
|
|
Ministry of Civil Aviation
|
1371
|
94967
|
95929
|
409
|
|
Ministry of Cooperation
|
0
|
81955
|
81477
|
478
|
|
Ministry of Corporate Affairs
|
1742
|
151377
|
152502
|
617
|
|
Ministry of Culture
|
376
|
25913
|
26233
|
56
|
|
Ministry of Development of North Eastern Region
|
81
|
2585
|
2666
|
0
|
|
Ministry of Drinking Water and Sanitation
|
293
|
48885
|
48564
|
614
|
|
Ministry of Earth Sciences
|
73
|
4875
|
4941
|
7
|
|
Ministry of Electronics & Information Technology
|
268
|
90246
|
90197
|
317
|
|
Ministry of Environment, Forest and Climate Change
|
4240
|
61006
|
64889
|
357
|
|
Ministry of External Affairs
|
514
|
171174
|
170524
|
1164
|
|
Ministry of Food Processing Industries
|
68
|
7200
|
7240
|
28
|
|
Ministry of Heavy Industries
|
437
|
14778
|
15192
|
23
|
|
Ministry of Home Affairs
|
5006
|
425960
|
428041
|
2925
|
|
Ministry of Housing and Urban Affairs
|
2228
|
242109
|
242349
|
1988
|
|
Ministry of Information and Broadcasting
|
5687
|
65686
|
71208
|
165
|
|
Ministry of Labour and Employment
|
1028
|
1088078
|
1074670
|
14436
|
|
Ministry of Micro Small and Medium Enterprises
|
213
|
78194
|
76213
|
2194
|
|
Ministry of Mines
|
230
|
14501
|
14659
|
72
|
|
Ministry of Minority Affairs
|
185
|
21888
|
21974
|
99
|
|
Ministry of New and Renewable Energy
|
636
|
12260
|
12760
|
136
|
|
Ministry of Panchayati Raj
|
30
|
55742
|
53510
|
2262
|
|
Ministry of Parliamentary Affairs
|
91
|
18490
|
18571
|
10
|
|
Ministry of Petroleum and Natural Gas
|
1415
|
190272
|
190197
|
1490
|
|
Ministry of Power
|
432
|
45953
|
46296
|
89
|
|
Ministry of Railways ( Railway Board)
|
9760
|
589480
|
595011
|
4229
|
|
Ministry of Road Transport and Highways
|
4523
|
210970
|
214269
|
1224
|
|
Ministry of Shipping
|
179
|
18052
|
18189
|
42
|
|
Ministry of Skill Development and Entrepreneurship
|
134
|
43933
|
43685
|
382
|
|
Ministry of Statistics and Programme Implementation
|
65
|
5022
|
5067
|
20
|
|
Ministry of Steel
|
157
|
14835
|
14950
|
42
|
|
Ministry of Textiles
|
119
|
13286
|
13376
|
29
|
|
Ministry of Tourism
|
666
|
20628
|
21168
|
126
|
|
Ministry of Tribal Affairs
|
89
|
16524
|
16566
|
47
|
|
Ministry of Water Resources, River Development & Ganga Rejuvenation
|
805
|
35092
|
35716
|
181
|
|
Ministry of Women and Child Development
|
254
|
65359
|
65254
|
359
|
|
NITI Aayog
|
1134
|
27470
|
28571
|
33
|
|
O/o the Comptroller & Auditor General of
India
|
75
|
64268
|
64254
|
89
|
|
Staff Selection Commission
|
78
|
140024
|
139894
|
208
|
|
Unique Identification Authority of India
|
268
|
170332
|
168502
|
2098
|
Annexure II
State/UT wise - details of grievances received, disposed and pending in CPGRAMS during the last ten years and the current year (01.01.2016 to 28.02.2026)
|
State/UT
|
Brought Forward
|
Receipt
|
Disposed
|
Pending
|
|
Government of Andaman & Nicobar
|
593
|
9150
|
9684
|
59
|
|
Government of Andhra Pradesh
|
15187
|
84726
|
94953
|
4960
|
|
Government of Arunachal Pradesh
|
283
|
4382
|
4394
|
271
|
|
Government of Assam
|
4781
|
167755
|
169868
|
2668
|
|
Government of Bihar
|
9114
|
300734
|
297196
|
12652
|
|
Government of Chattisgarh
|
1078
|
97759
|
91533
|
7304
|
|
Government of Goa
|
417
|
13568
|
13221
|
764
|
|
Government of Gujarat
|
6423
|
437007
|
438997
|
4433
|
|
Government of Haryana
|
18135
|
308283
|
316051
|
10367
|
|
Government of Himachal Pradesh
|
2905
|
42601
|
38355
|
7151
|
|
Government of Jammu and Kashmir
|
3148
|
57981
|
54433
|
6696
|
|
Government of Jharkhand
|
6365
|
154718
|
156393
|
4690
|
|
Government of Karnataka
|
12650
|
202007
|
205935
|
8722
|
|
Government of Kerala
|
6287
|
83635
|
88870
|
1052
|
|
Government of Madhya Pradesh
|
13120
|
338483
|
339350
|
12253
|
|
Government of Maharashtra
|
35027
|
429576
|
431545
|
33058
|
|
Government of Manipur
|
378
|
9580
|
8578
|
1380
|
|
Government of Meghalaya
|
235
|
4738
|
4687
|
286
|
|
Government of Mizoram
|
83
|
2469
|
2511
|
41
|
|
Government of Nagaland
|
134
|
2901
|
1702
|
1333
|
|
Government of NCT of Delhi
|
13262
|
302071
|
310545
|
4788
|
|
Government of Odisha
|
6627
|
116673
|
112165
|
11135
|
|
Government of Puducherry
|
811
|
13474
|
14098
|
187
|
|
Government of Punjab
|
5913
|
161546
|
161270
|
6189
|
|
Government of Rajasthan
|
18171
|
317387
|
332091
|
3467
|
|
Government of Sikkim
|
194
|
2094
|
2262
|
26
|
|
Government of Tamil Nadu
|
3126
|
197844
|
192101
|
8869
|
|
Government of Telangana
|
3790
|
74831
|
78567
|
54
|
|
Government of Tripura
|
383
|
12616
|
12853
|
146
|
|
Government of UT of Chandigarh
|
1577
|
35944
|
37357
|
164
|
|
Government of UT of Dadra & Nagar Haveli
|
169
|
3124
|
3094
|
199
|
|
Government of UT of Daman & Diu
|
99
|
3091
|
2926
|
264
|
|
Government of UT of Ladakh
|
0
|
1144
|
1102
|
42
|
|
Government of UT of Lakshadweep
|
69
|
1502
|
1554
|
17
|
|
Government of Uttar Pradesh
|
61842
|
2058402
|
2095797
|
24447
|
|
Government of Uttarakhand
|
5901
|
128687
|
132997
|
1591
|
|
Government of West Bengal
|
11293
|
136983
|
137042
|
11234
|
Annexure III
Year wise - details of grievances received, disposed and pending in CPGRAMS during the last ten years and the current year
|
Year
|
Brought Forward
|
Receipt During Period
|
Total Disposed
|
Total Pending
|
|
2016
|
449626
|
1483166
|
1262213
|
670579
|
|
2017
|
670579
|
1866124
|
1773016
|
763687
|
|
2018
|
763687
|
1586415
|
1506405
|
843697
|
|
2019
|
843697
|
1867759
|
1639853
|
1071603
|
|
2020
|
1071603
|
2271270
|
2319569
|
1023304
|
|
2021
|
1023304
|
2000590
|
2135923
|
887971
|
|
2022
|
887971
|
1918238
|
2143468
|
662741
|
|
2023
|
662741
|
1953057
|
2307674
|
308124
|
|
2024
|
308124
|
2615321
|
2645869
|
277576
|
|
2025
|
277576
|
2278256
|
2279040
|
276792
|
|
2026 (till 28-
02-2026)
|
276792
|
423922
|
406799
|
293915
|
This information given by Union Minister of State (Independent Charge) for Science & Technology and Earth Sciences, and Minister of State in the Prime Minister’s Office, Personnel, Public Grievances and Pensions, Atomic Energy and Space, Dr. Jitendra Singh in a written reply in Lok Sabha today on 1st April, 2026, Wednesday.
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