Department of Administrative Reforms & Public Grievances (DARPG) has released the thirty first edition of monthly report of NeSDA Way Forward for States/UTs, November 2025 which provides a detailed overview of status of e-service delivery across States/UTs.

The Report for November, 2025 is available at:

 https://darpg.gov.in/sites/default/files/NeSDA_Way_Forward_November_2025_Report.pdf

The key highlights entailed in the report are as follows:

• A total of 23,934 e-services are provided across States/UTs. The majority of e-services (8,463) pertain to the Local Governance & Utility Services sector.
• 15 new e-services have been added by States/UTs in November 2025.
• 21 States/UTs viz. Andaman & Nicobar Islands, Andhra Pradesh, Chandigarh, Chhattisgarh, Gujarat, Haryana, Himachal Pradesh, Jharkhand, Jammu & Kashmir, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Meghalaya, Punjab, Rajasthan, Tamil Nadu, Telangana, Tripura, Uttar Pradesh, Uttarakhand and West Bengal achieved over 90% saturation of 59 mandatory e-services
• Portals providing 100% services are Assam (Sewa Setu), J&K (e-UNNAT), Karnataka (Seva Sindhu), Odisha (Odisha One), Uttarakhand (Apuni Sarkar) and Kerala (e-Sevanam). Over 90% of services are provided by 4 States/UTs through their identified Unified Service Delivery Portals i.e. e-District Chandigarh, e-District Delhi, Saral Haryana and e-Mitra (Rajasthan)
• Comprehensive service delivery portals of Central Government Ministries/Departments, the National Career Service (NCS) and Shram Suvidha have been highlighted as examples of best practices
• As citizen interactions largely occur at the municipal level, this chapter highlights how city level digital platforms are transforming service delivery along with showcasing few best practices from select Municipality Portal of Aizawl and Delhi
• This edition presents the AAKLAN parameter-wise comparative analysis on the specific five assessment parameters of State/UT Portals

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NKR/AK

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