The number of Kisan Call Centres (KCCs) currently operational in the country, along with their distribution across States and Union Territories are as below:

Sl.No.	Location	States/UTs	Language
	Agartala	Tripura	Bengali
		Mizoram	Mizo
		Meghalaya	Khasi, Garo
	Ahmadabad	Gujarat	Gujarati
		Dadra & Nagar Haveli	Gujarati
		Daman & Diu	Gujarati/ Konkani
	Bengaluru	Karnataka	Kannada
	Bhubaneswar	Odisha	Oriya
	Chandigarh	Haryana	Hindi
		Punjab	Punjabi
		Chandigarh	Punjabi
	Coimbatore	Tamil Nadu	Tamil
		Pondicherry	Tamil
		Trivandrum	Malayalam
		Lakshadweep	Malayalam
	Guwahati	Arunachal Pradesh	Hindi /Adi
		Assam	Assamese
		Manipur	Manipuri
		Nagaland	Nagamese
	Hyderabad	Telangana	Telugu
		Andhra Pradesh	Telugu
	Jabalpur	Madhya Pradesh	Hindi
	Jaipur	Delhi	Hindi
		Rajasthan	Hindi
	Jammu	Jammu & Kashmir	Dogri, Kashmiri
		Leh&Ladakh	Dogri, Kashmiri
	Kanpur	Uttar Pradesh	Hindi
		Uttarakhand	Hindi
	Kolkata	West Bengal,	Bengali
		Sikkim	Sikkimese, Nepali, Hindi
		Andaman & Nicobar	Bengali, Tamil, Hindi
	Patna	Bihar	Hindi
		Jharkhand	Hindi
	Pune	Maharashtra	Marathi
		Goa	Konkani, Marathi
	Raipur	Chhattisgarh	Hindi
	Solan	Himachal Pradesh	Hindi

For third party evaluation and impact assessment study,one agency is entrusted to assess the performance and service quality standards of Kisan Call Centres (KCCs) of last three years.

Kisan Call Centres (KCCs) are mandated to provide the advisories related to Agronomic practices, ongoing Government schemes, farming issues, Package of  Practices (PoP), weather or market advisories and advanced technologies of Agri and allied subjects. There is a provision for call holding and call routing facilities. If lines are free, calls are to be answered within 4 rings. If a call is in queue, an appropriate pre-recorded message through dynamic IVR are played intermittently to tell about Farmer Queue No. and approximate time left and season specific standard advisories are played to educate the farmer while call is on hold. A Voice Mail System (VMS) is provided to ensure that a farmer, who cannot get access to a Farm Tele Advisor (FTA) due to all lines are busy, gets a periodic prompt on IVRS that in case the farmer does not want to wait, he can record a voice mail leaving his query and phone number and brief message of up to 2 minutes. Farmers leaving voice mails with their queries are receives a response through outbound recorded responses or those who may have made a request to receive call back are called back by the Supervisors/ FTAs during lean period of inflow of calls.The queries of farmers are answered in 22 official languages by graduates in Agriculture & Allied subjects who are deployed at KCCs, known as Farm Tele Advisors (FTAs) & Supervisors. They possess excellent communication skills in respective local language. The queries, which cannot be answered by FTAs/Supervisors are transferred to higher level experts. These experts are Subject Matter Specialists (SMSs) of State Departments of Agriculture (SDAs), ICAR Institutes, KrishiVigyanKendras (KVKs) and State Agricultural Universities (SAUs).

The Government is strengthening the Kisan Call Centre to help farmers in registering, resolving grievances related to schemes of Agriculture by using the common Kisan Call Centre Toll Free Number and web portal/mobile app.Additionally, AI/ML-based tools are being integrated into the grievance redressal and query escalation mechanisms.

This information was given by Minister of State for Agriculture and Farmers Welfare, Shri Ramnath Thakur in a written reply in Lok Sabha today.

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RC/AR/1558

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