Centralized Pension Grievance Redress and Monitoring System (CPENGRAMS) has reduced the backlog and 1,94,611 grievances have been resolved during the last two years (from 01.03.2023 to 28.02.2025). For the redressal of grievances of family pensioners and super-senior pensioners, specific categorization of such grievances, including the delay in starting of family pension and additional pension, has been done for better monitoring. Further, regular reminders are issued and monthly Inter-Ministerial Review Meetings (IMRMs) are conducted for such cases. Also, under 100 days Action plan, a month long Special Campaign, for redressal of family pension grievances, was launched in July, 2024, which achieved 94% redressal. The Department has issued instructions including detailed instructions dated 16.10.2024 from time to time with emphasis on ultimate and conclusive redressal of the grievances within 21 days from earlier 30 days. Quality of redressal is monitored through feedback centre and Appeals are filed in the cases graded as ‘Poor’.

These initiatives have helped in improving the redressal time and quality of redressal.

This information was given by Dr. Jitendra Singh, Union Minister of State (Independent Charge) for Science and Technology, Earth Sciences, MoS PMO, Department of Personnel, Public Grievances and Pensions, Department of Space and Department of Atomic Energy, in a written reply in the Rajya Sabha today.   

***

NKR/PSM

(Release ID: 2118274) Visitor Counter : 332