The Department of Consumer Affairs, Government of India, in association with State Consumer Dispute Redressal Commission, UT of Chandigarh organized a ‘Workshop on e-Jagriti platform’, a hands-on workshop on the e-Jagriti portal, aimed at providing in-depth training to key stakeholders at Narsee Monjee Institute of Management Studies (NMIMS), Sarangpur, Chandigarh today.

Shri Bharat Khera, Additional Secretary, Department of Consumer Affairs in his keynote address stated that by introducing E-Jagriti, the Department of Consumer Affairs has taken a groundbreaking step toward a fully digital, accessible, and efficient consumer grievance redressal mechanism. This initiative reduces human intervention, overcomes geographical barriers, and strengthens consumer protection in India.

Shri Anupam Mishra, Joint Secretary, Department of Consumer Affairs in his address stated that Department of Consumer Affairs, in collaboration with the National Informatics Centre (NIC), developed E-Jagriti, an integrated digital system combining e-Daakhil, Confonet, and OCMS into a single, streamlined platform simplifying access for consumers, commission officials, judges, advocates, industry experts, and mediators. He thanked the Consumer Dispute Redressal Commission, UT of Chandigarh and Director, NMIMS for smooth organization of the workshop.

Justice Raj Shekhar Attri, President, State Consumer Disputes Redressal Commission, UT (Chandigarh) said, that the technology has brought a sea change in efficiency and productivity. Using it for speedy disposal of cases will help serve the consumers and timely settlement of their cases. He also appreciated that GoI initiative i.e. e-Jagriti in utilizing new technology like video conferencing, AI tools to facilitate speedy disposal of consumer cases and making it accessible in remote locations. EJagriti will streamline the procedure and new tools like AI, Data Analytics will help judges in providing insights and legal precedents to make it more efficient and transparent.

Shri Shravan Kumar Nune, Member, District Consumer Commission, Leh expressed his views about the significance and potential of e-Daakhil platform (now E-Jagriti) in remote locations like Ladakh for the benefit of consumers. He observed that on the day when e-daakhil was launched in Leh, a case was registered on the portal. This highlights the important role technology can play to address the concerns of consumers in remote and hilly areas.

Ms. Monika Thatai, Advocate, Chandigarh HC, appreciated the features of EJagriti platform and the capacity building initiative of GoI. She representing the Bar Association gave various useful suggestions which would further enhance the ease of use of e-Jagriti portal.

Shri. G. Mayil Muthu Kumaran, Deputy Director General, National Informatics Centre, New Delhi during the workshop presented a presentation on the e-jagriti, enlightening the participants on how to efficiently onboard users onto the platform, file consumer complaints and grievances, and navigate the role-based access module, which defines specific functionalities for different stakeholders. The presentation also covered vital aspects such as scrutinizing and assisting in the processing of cases, generating and managing causelists, and managing virtual courtroom hearings through the platform.

The Members of the State Consumer Commissions like the Maheep Gupta, Jammu & Kashmir State Consumer Commissions along with the Hon’ble Padma Pandey, Hon’ble Rajesh K. Arya, and Preetinder Singh, Chandigarh State Consumer Commission attended the workshop. Also, President Sh. Pawanjit Singh, President, Chandigarh District Consumer Commission-I and Sh. Amrinder Singh, President of Chandigarh District Consumer Commission-II along with Members of the Chandigarh District Consumer Commission I & II attended the workshop. Sh Shravan Kumar Nune, Member, District Consumer Commission, Leh attended the workshop. The stakeholders/ participants were equipped with practical knowledge and skills to efficiently navigate and utilize various features of the E-Jagriti portal. Other stakeholders like voluntary consumer organizations and advocates also attended the workshop.

During the workshop, the stakeholders were divided into two groups and provided with the computer systems for hands-on training on various key functionalities of the e-jagriti platform. Participants were given their own login ID and were walked through each feature of the portal with live demonstrations and interactive sessions by the NIC experts team. Attendees were guided on uploading daily orders and judgments for efficient document management and were introduced to the specialized Judges module, aimed at supporting smooth adjudication of cases. The objective was to ensure that all participants were well-versed with the E-Jagriti portal’s features to improve efficiency, transparency, and accessibility for consumers and all stakeholders involved in the grievance redressal mechanism.

The e-Jagriti platform has case filing, online fee payment, case monitoring modules for seamless disposal of cases by all the Commissions, has Smart search facility on archived consumer complaints / cases / judgements using AI technology for metadata and keyword creation, and Voice-to-text conversion of judgements, case history and other details using AI / ML technology. The portal is integrated with a Virtual court facility for a convenient and accessible resolution of consumer complaints, reducing the time of disposal, multiple hearings and physical court appearances bringing effective and fast decisions & disposals in all Consumer Commissions.

Shri. Sunil Kumar Mishra, Deputy Secretary, Department of Consumer Affairs in his vote of thanks extended a heartfelt gratitude to Narsee Monjee Institute of Management Studies (NMIMS), Sarangpur, Chandigarh, for their generous support in hosting the ‘Workshop on e-Jagriti Platform’. The provision of their state-of-the-art hall and computer systems played an instrumental role in ensuring the success of the workshop.

The Department of Consumer Affairs is committed to enhancing consumer protection and facilitating access to justice. This workshop is the first of a series of workshops that will be conducted in all the states under the broader initiative to bring technology into the consumer dispute resolution process, ensuring that consumers across the nation can resolve grievances in a faster and more efficient manner.

Inaugural programme of the Capacity Building Workshop

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Abhishek Dayal/Nihi Sharma

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