Ministry of Panchayati Raj has prepared a Model Panchayat Citizens Charter/ framework for delivery of the services across the 29 sectors, aligning actions with localised Sustainable Development Goals (SDGs) for the Panchayats to adopt & customize. The aim is to provide services to the people in a time bound manner, redressing their grievances and improving their lives. The ‘Meri Panchayat, Mera Adhikaar- Jan Sevaayein Hamaare Dwaar’ campaign was rolled out from 01^st July to 30^th September, 2021. The campaign had emerged as an effective strategy for ensuring the Gram Panchayats have a Citizen Charter approved by the respective Gram Sabhas in place, cataloguing the different categories of services rendered to the citizen by the Panchayat and the time limit for such service.

As on date, over 2.32 Lakh Gram Panchayats across 31 States/ UTs have conducted Gram Sabha and 2.15 Lakh Gram Panchayats have now finalised their Citizen Charters.

With Panchayats being the State subject, the service delivery and the related grievance redressal mechanisms are determined, managed and monitored by the respective State Government themselves.

This information was given by the Union Minister of State for Panchayati Raj, Shri Kapil Moreshwar Patil in a written reply in Lok Sabha today.

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