Indian Railways has a detailed mechanism in place for continuous monitoring of revenue generated at each Railway Station. Based on passenger earnings and footfalls, Railway stations are categorized into Non-suburban Grade (NSG1-6), Suburban Grade (SG1-3) and Halt Grade (HG1-3) Stations.

The sources of revenue at the station include:

1. Passenger earnings: Reserved passenger earnings (through the Passenger Reservation System) and unreserved passenger earnings (through Unreserved Ticketing System).
2. Freight earnings: transportation of Goods, demurrage, wharfage, etc.
3. Other Coaching earnings: Parcel, Luggage, platform tickets, postal haulage charges, cloak room charges, demurrage / wharfage of Parcels, etc. and
4. Sundry earnings: revenue from rent, leased parking lots, catering receipts, revenue from commercial utilization of land, advertisements on coaches and stations, etc.

Designated officials such as Commercial Inspectors, Travelling Inspectors of Accounts, etc. of the concerned Division supervise the revenues. The monitoring of revenue generated at each Railway station is done by concerned officials at all levels i.e. Station, Division and the Zonal Head Quarters.

With a view to ensure transparency, accuracy and efficiency in the present revenue management system, following digital applications are in use which are developed by domain experts of CRIS (Centre for Railway Information Systems):

• Passenger Reservation System (PRS)
• Terminal Management System (TMS)
• Parcel Management System (PMS)
• Freight Operations Information System (FOIS)
• Traffic Accounts Management System (TAMS)
• Online payment system
• e-payment system
• e-Balance sheet
• Indian Railways E-Procurement System (IREPS) etc.

Human resources are very vital asset of Indian Railways and it is imperative that it is utilized effectively, efficiently and rationally. In order to optimally utilize the manpower continuous review of manpower is crucial, in view of changing workload condition, introduction of new technologies, working systems and creation of new assets.

Indian Railways assessing the workload of each employee regularly by reviewing the yardsticks from time to time for achieving the same. Besides this, work studies and benchmarking are regularly conducted for rationalization of manpower for various activities of different departments to review the provision of staff.

The workload of each employee is also guided by provisions of Hours of Employment Regulations (HOER), which is statutory in nature. Classification of staff as per HOER is also periodically revised based upon job analysis. This exercise enables Indian Railways to deploy manpower for new organizations & assets and also to utilize its existing human resources in most efficient and productive manner.

This information was given by the Union Minister of Railways, Information & Broadcasting and Electronics & Information Technology Shri Ashwini Vaishnaw in a written reply in Lok Sabha today.

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Dharmendra Tewari/Shatrunjay Kumar

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