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Press Information Bureau
Government of India
Ministry of Communications
27-August-2012 17:47 IST
TRAI Issues Draft Second Amendment to Standards of Quality of Service of Wireline and Mobile Services on Financial Disincentives

            Telecom Regulatory Authority of India (TRAI) today released a draft second amendment to the Standards of Quality of Service of Basic Telephone Service (Wireline) and Cellular Mobile Telephone Service Regulations, 2009 (7 of 2009) on financial disincentives, seeking  comments  of  the stakeholders.

 The purpose of these regulations is to prescribe financial disincentives on the service providers for failure to meet the prescribed Quality of Service (QoS) benchmarks for Basic Telephone Service (Wireline) and Cellular Mobile Telephone Service.

 

         The regulations seek to prescribe a financial disincentive on Basic Telephone Service (Wireline) and Cellular Mobile Telephone Service operators for non-compliance with the benchmark for the Network Service Quality Parameters at a rate not exceeding Rs 50,000 per parameter for the first non-compliance and Rs 1,00,000 per parameter for subsequent non-compliance of the benchmarks.

 

         The regulations also seek to prescribe a financial disincentive on Cellular Mobile Telephone Service operators for non-compliance with the benchmark for the Customer Service Quality Parameters at a rate not exceeding Rs 50,000 per parameter for the non-compliance of the benchmarks. The regulations further provide for a deterrent against false or delayed reporting of the Quality of Service benchmarks.

 

         The above draft second amendment is available on TRAI’s website www.trai.gov.in.

 

 

 

BK/AT/PM