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Press Information Bureau
Government of India
Ministry of Consumer Affairs, Food & Public Distribution
11-May-2012 11:05 IST
National Consumer Helpline Records 10521 Calls April 2012

 

The National Consumer Helpline (NCH) received 10,521 calls during April  2012. In addition to these telephonic calls/complaints, 884 complaints were also received through online complaint system on NCH website.

           The maximum calls were received from Delhi followed by Uttar Pradesh, Maharashtra, Haryana, Rajasthan, Gujarat, Bihar, West Bengal, Punjab and Madhya Pradesh.

Break-up of calls in respect of top 10 States during April 2012 is as under:

 

S. No.

State

Complaints

% age of total calls

1

Delhi

2649

25.18

2

Uttar Pradesh

1630

15.49

3

Maharashtra

1243

11.81

4.

Haryana

892

8.48

5.

Rajasthan

790

7.51

6.

Gujarat

603

5.73

7.

Bihar

497

4.72

8.

West Bengal

433

4.12

9.

Punjab

289

2.75

10.

Madhya Pradesh

288

2.74

 

The ‘Telecom’ sector recorded maximum complaints i.e. 17.15 percent. It was followed by ‘Products’ ‘Banking’ ‘LPG’ ‘Education’ and ‘Legal’.      As per feedback received from 1264 callers, 1153 complaints were resolved under   convergence with various companies.

Consumers from across the country can access the toll free National Consumer        Help Line No. 1800-11-400 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues.  Complaints can be registered also on the website: www.nationalconsumerhelpline.in.

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NCJ/BS