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Press Information Bureau
Government of India
Ministry of Consumer Affairs, Food & Public Distribution
18-April-2012 16:17 IST
National Consumer Helpline Records 10791 Calls March 2012

          

The National Consumer Helpline (NCH) received 10,791 calls during March  2012. In addition to these telephonic calls/complaints, 885 complaints were also received through online complaint system on NCH website.

           The maximum calls were received from Delhi followed by Uttar Pradesh, Maharashtra, Haryana,  Rajasthan, Bihar, West Bengal,Gujrat and Madhya Pradesh.

Break-up of calls in respect of top five States during March  2012 is as under:

 

 

S. No.

State

Complaints

% age of total calls

1

Delhi

2534

23.48

2

Uttar Pradesh

1574

14.59

3

Maharashtra

1367

12.67

4.

Haryana

976

9.04

5.

Rajasthan

917

8.50

6.

Gujarat

615

5.70

7.

Bihar

438

4.06

8.

Madhya Pradesh

437

4.05

9.

West Bengal

423

3.92

10.

Punjab

279

2.59

 

The ‘Telecom’ sector recorded maximum complaints i.e. 13.98  percent. It was followed by ‘Products’ ‘LPG’ ‘Banking’ ‘Education’ and ‘Insurance’.         As per feedback received from 823callers, 701 complaints were resolved under   convergence with various companies.

Consumers from across the country can access the toll free National Consumer        Help Line No. 1800-11-400 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues.  Complaints can be registered also on the website: www.nationalconsumerhelpline.in.

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NCJ/BS