Press Information Bureau
Government of India
Ministry of Communications
21-December-2011 15:21 IST
Public Grievance Cells
Shri Milind Deora, the Minister of State for Communications and Information Technology informed Lok Sabha today in a written reply that the Telecom Consumers Protection and Redressal of Grievances Regulations, 2007 dated 04-05-2007 of the Telecom Regulatory Authority of India (TRAI) provides for an institutionalized mechanism for redressal of grievances of consumers. This mechanism provides for establishment of a three tier grievance redressal mechanism by service providers operating at Call Centre, Nodal Officer and Appellate Authority levels in each license service area. The service providers have already implemented the three tier grievance redressal mechanism. So far as Department of Telecommunications (DoT) is concerned, one public grievance cell is functioning at DoT headquarters at Delhi.