Press Information Bureau
Government of India
Ministry of Communications
09-March-2011 16:31 IST
Disconnection of Ongoing Calls
Complaints have been received from customers against the telecommunications service providers alleging various problems which include billing, metering & service related issues. However, no separate data corresponding to complaints regarding frequent disconnections of ongoing calls leading to inflated bills is maintained.

The complaints received are forwarded to the concerned service provider for redressal/ resolution / appropriate action. Telecom Regulatory Authority of India (TRAI) vide its Regulation namely ”The Telecom Consumers Protection & Redressal of Grievances Regulations, 2007” has institutionalized a mechanism for redressal of grievances of consumers.

The performance of the service providers in respect of Call Drops is monitored by TRAI through the two parameters of Standards of Quality of Services i.e. Call Drop Rate and Percentage of worst affected cells .TRAI takes necessary action whenever required.

This information was given by the Minister of State for Communications & Information Technology, Shri Sachin Pilot in written reply to a question in Lok Sabha today.