Press Information Bureau
Government of India
Ministry of Power
30-December-2010 17:21 IST
Ombudsman under Electricity Act
Any consumer, who is aggrieved by non-redressal of his grievances, may make a representation for the redressal of his grievance to an authority to be known as Ombudsman to be appointed or designated by the State Electricity Regulatory Commission. The Ombudsman shall have his jurisdiction on the representations made by a complainant with respect to his grievance. Section 42 of the Electricity Act, 2003 provides that the Ombudsman appointed by the designated State Commissions shall settle the grievance of the consumer within such time and in such manner as may be specified by the State Commission.

A "Representation" can be made to the Ombudsman by the complainant in person or on behalf of such a complainant who is aggrieved by the outcome of the Forum's proceedings in respect of his/her grievance

During the last three years (2006-07 to 2008-09) 3964 judgments were delivered by the Ombudsman.

Based on the information made available by Central Electricity Regulatory Commission, there are a total of 323 cases in which compensation was paid by the distribution companies to the affected consumers as per the orders of Consumer Grievances Redressal Forum/ Ombudsman.

The State Commission is empowered to issue regulations prescribing the time and manner for settlement of grievances under Section 181(s) of the Electricity Act, 2003. The Ombudsman shall settle the grievances within such time and in such manner as may be specified by the State Commission.

However, in order to ensure that the judgments of the Ombudsman are adhered by the distribution companies so that the aggrieved consumers in whose favour the judgment has been passed gets his due from the distribution company, the Forum of Regulators are framing the Model Regulations for Consumer Protection.