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Press Information Bureau
Government of India
Ministry of Civil Aviation
22-November-2010 13:57 IST
Cases of Denied Boarding by Airlines in the Month of October, 2010

Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.

 

Airline

Denied Boarding

Cancellations

Delays Beyond 2 Hrs

No. of Pax Affected

Status of Facilities & Compensation

No. of Pax Affected

Status of Facilities & Compensation

No. of Pax Affected

Status of Facilities

NACIL (I)

Did not Provide the Information

Jet Airways and JetLite

444

·   Refund

·   Rebooked on other flights

·   Hotel accommoda-tion

·   Compensation of Rs. 8.80  lakhs

949

·   Refunds

·   Rescheduling

·   Hotel accommoda-tion

·   Compensation of Rs. 10930/-

6580

·     Refreshments

·     Refunds where pax desired

·    Rescheduling

Kingfisher Airlines

185

·   Refund

·   Rebooking on other flights

·   Compensation of Rs. 6.18 lakhs

2339

·   Refreshments

·   Refunds

·   Rescheduling

·   Hotel accommoda-tion

·   Compensation of Rs. 4.07 lakhs

10464

·     Refreshments

·     Refunds where pax desired

·     Rescheduling

Spicejet

97

·   Refund

·   Rebooked on other flights

·   Refreshments

·   Compensation of Rs. 1.12 lakhs

1007

·  Refreshments

·  Rescheduling

·  Compensation of Rs. 2.23 lakhs

7360

·     Refreshments

·     Transfer to other airlines

 

Go Air

Nil

Nil

311

·   Rescheduling

·   Refunds

2875

·     All pax given refreshments

IndiGo

Nil

Nil

180

·   Rescheduling

·   Refunds

356

·     All pax given refreshments

 

SUMMARY

 

Denied Boarding

Cancellations

Delays

No. of Pax Affected

Facilities & Compensation

No. of Pax Affected

Facilities & Compensation

No. of Pax Affected

Facilities

726

Rs. 16.10 lakhs compensation

4786

Rs. 6.41 lakhs compensation

27635

Refreshments and transfer to other flights

 

***

MC/MK