The Jaipur and
Srinagar Airport got First and Second rank respectively in the category of 2-5
million passengers in ACI-ASQ Survey. Dr. Guruprasad Mohapatra, Chairman, Airports
Authority of India along with his team received the ACI-ASQ Award at a function
held in Mauritius on 17th October 2017. The Chairman congratulated both APDs
for their stupendous achievement and challenged more AAI airports to compete
and win at ACI-ASQ Awards in their respective categories in future.
This is for the second
consecutive time that Jaipur Airport has been rated the Best Airport in the World
in the traffic volume of 2 to 5 million passengers per year. Jaipur was ranked
as the Best Airport in the World catering to a traffic volume of 2 to 5 million
passengers per year in 2016 also.
The Airport
Service Quality (ASQ) Awards are the aviation industry's most prestigious
accolades. The awards recognize the airports which have achieved the highest
passenger satisfaction ratings in the ASQ Survey - the world's benchmark
measure of airport excellence. It is the only worldwide programme to survey
passengers at the airports on their day of travel. Every year, the programme
delivers some 600,000 individual surveys in 41 languages in 84 countries. It
measures passengers’ views on 34 key performance indicators, including airport
access, check-in, security screening, restrooms, stores and restaurants. Each
airport uses the exact same survey, creating an industry database that allows
airports to compare themselves to other airports around the world. The ASQ programme
also has a feature that facilitates sharing of best practices among airport
operators.

(from Left to Right) Dr. Guruprasad
Mohapatra, Chairman, AAI with ACI official receiving the award of Best Airport
along with Mr. J.S. Balhara, APD, Jaipur Airport accompanied by Mr. I.N.
Murthy, Member (Operations), AAI
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