The Nidhi Aapke Nikat, a public outreach programme was launched by Employees’ Provident Fund Organisation (EPFO)  on 10^th July 2015. The details and salient features of the programme are:-

•         It is a public outreach programme.

•         It is proposed to be held on 10^th of the month and on the next working day if the 10^th happens to be a holiday.

•         It is held in all the 122 field offices of EPFO across the country and is to be presided over by the Officer-in-charge.

•         Various new initiatives in the interest of employees/employers taken by EPFO are explained during the programme.

•         It is an endeavour by EPFO to bring together all its different stakeholders on a common platform.

•         It encourages employees and employers to give their suggestions and feedback regarding the different issues affecting EPFO besides redressing grievances.

EPFO has been consistently improving its service delivery using a number of Information Technology (IT) initiatives.  As a result, the number of grievances received annually has considerably come down.  While 2,74,976 grievances were received in 2011-12, this has reduced by 32.91 per cent to 1,84,480 in 2014-15.

             ‘Nidhi Aapke Nikat’ not only adopts participatory and broad based approach in dealing with its stakeholders, but also disseminates information regarding the new initiatives taken in the interest of stakeholders.  Such measures in due course bring about greater public awareness of the rights and responsibilities of all the stakeholders and will in turn, check the number of grievances in future.

The Zone Wise details of customer grievances received by EPFO during 2014-15

This was stated by Shri Bandaru Dattatreya, the Minister of State(IC) for Labour  and Employment in response to a written question in Rajya  Sabha  today

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