The Union Minister of
Human Resource Development Smt. Smriti Zubin Irani launched the UGC’s Students
Grievance Redressal Portal in New Delhi today. The Students Grievance Redressal
Portal is a new initiative taken up by the University Grants Commission under
the leadership of the Union Minister which facilitates the students /
complainants to lodge their grievance, send reminders and view the status of
action taken regarding their grievances. The basic aim of the portal is to
ensure transparency in admission, prevent unfair practices in higher education
institutions and provide effective mechanism for redressal of the grievances.
Each University has a dedicated Nodal Officer for redressal of grievance and as
soon as the student lodges a complaint, the email ID, mobile number and other
contact details of the Nodal Officers can be viewed. The Nodal Officer will
also be responsible for redressal of the grievances related to the affiliated
colleges under that University.
The Nodal Officer on
behalf of the University will ensure time bound redressal of the grievance
failing which every 15 days an automatic reminder will be sent to the Nodal
Officer for closing the grievance. The Nodal Officer can contact the
complainant whose details will also be visible to him/her for any
clarification, if required. The UGC alone will monitor the grievances. The
dashboard of the Administrator will automatically display the status in a
graphic manner, the time taken for redressal of the grievance, pending
grievances and the classes of grievances.
The grievances can be
lodged for a variety of reasons like admission process in totality including
reservation policy, publication/non-publication of prospectus, discrimination
of students on the basis of caste, creed and race, untimely conduct of
examination, non-declaration of results, lack of students amenities, and
non-payment of scholarships/fellowships, victimization of students and sexual
harassment cases etc.
Students
can access the portal at www.ugc.ac.in in the
Student Grievance link.
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DS/RK/UGC