Press Information Bureau
Government of India
Ministry of Labour & Employment
01 JUL 2019 4:43PM by PIB Delhi
Various steps Taken to Address Grievances of Workers

The Ministry has taken steps for drafting four Labour Codes on Wages; Industrial Relations; Social Security; and Occupational Safety, Health and Working Conditions respectively, by simplifying, amalgamating and rationalizing the relevant provisions of the existing Central Labour Laws.  The 4 Labour Codes contain provisions relating to wage, social security, safety, health and grievance redressal mechanism for workers.

Besides, redressal machinery as envisaged in various Labour Acts, the following on-line portal, mobile App, etc address the grievances of workers:-

  • CPGRAMS (Centralized Public Grievance Redress And Monitoring System) - CPGRAMS is the platform which primarily aims to enable submission of grievances by the aggrieved citizens including of workers from anywhere and anytime (24x7) basis to Ministries/Departments/ Organisations who scrutinize and take action for speedy and favorable redressal of these grievances.
  • EPFiGMS (EPF i Grievance Management System) - It is a customised portal with an aim to redress grievances for the services provided by EPFO (Employees’ Provident Fund Organisation).
  • UMANG (Unified Mobile Application for New-age Governance) APP - The services of EPFO (Employees’ Provident Fund Organisation) for subscribers have been integrated and offered through UMANG application of Government of India.
  • PENCIL (Platform for Effective Enforcement for No Child Labour) Portal – Online complaints regarding Child labour can be filed by anybody on the PENCIL Portal. The complaint gets assigned to the concerned Nodal Officer automatically by the system for rescual, rehabilitation and mainstreaming of the child labourer.
  • Shram Suvidha Portal – It operates a transparent risk based Online Labour Inspection Service for effective enforcement of Labour Laws so as to ensure wage security, job security, social security and various other safety, health and welfare measures.

To address the labour issues, the steps undertaken by Government during the last few years are as follows:-

This information was given by Shri Santosh Kumar Gangwar Union Minister of State (I/C) for Labour and Employment in written reply to a question in Lok Sabha today.