Consumer Movement

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Press Information Bureau
Government of India
Ministry of Consumer Affairs, Food & Public Distribution
08 JAN 2019 4:34PM by PIB Delhi

Consumer Movement

Enactment of Consumer Protection Act, 1986 has set in motion a veritable consumer movement in the country. Under the Consumer Protection Act, 1986, a three tier quasi-judiciary machinery has been set up at District, State and Central levels for better protection of the interests of consumers and to provide simple and speedy redressal of consumer disputes. The consumer fora are empowered to give relief of a specific nature and award, wherever appropriate, compensation to consumers.

A countrywide multimedia “Consumer Awareness” campaign titled ‘Jago Grahak Jago” is being conducted on various issues related to consumer rights and responsibilities across diverse subjects. The States/UT have been actively associated in the programme especially in expanding the geographic reach of the campaign on consumer awareness.

The Department also operates the Consumer Welfare Fund to strengthen the Consumer Movement in the country by way of financial assistance to the State/UTs, VCOs/NGOs to raise awareness amongst consumers and as also to educational institutes for research on consumer issues and running of centres on consumer studies.

The details of the funds allocated during the last three years under ‘Strengthening Consumer Fora', and ‘Consumer Awareness’ campaign are given State/UT wise at Annexure A.

The details of funds released under the Consumer Welfare Fund to the agencies/NGOs/VCOs involved in the consumer movement are given at Annexure B.

This information was given by the Minister of State for Consumer Affairs, Food & Public Distribution, Shri C.R. Chaudhary in Lok Sabha today.

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APS/AS

ANNEXURE –A

Funds allocated state wise under the scheme ‘Strengthening of Consumer Fora”

				(Amount in lakhs)
Sl. No.	Name of the State	2015-16	2016-17	2017-18
1.	Andhra Pradesh		78.00
2.	Delhi			115.00
3.	J&K			35.00
4.	Kerala		262.75
5.	Madhya Pradesh	493.09
6.	Mizoram	26.25
7.	Puducherry			35.00
8.	Rajasthan	740.04
9.	Sikkim	50.00
10.	Tamil Nadu	324.70
11.	Telangana			73.00
12.	West Bengal	697.00	625.00
	Total	2331.08	965.75	258.00
	Funds allocated state-wise under the scheme ‘Consumer Awareness’
		2015-16
				(Amount in Rs.)
S No.	Name of States/ UTs			Amount Released

1.	Goa			2000000

2.	Kerala			2552516

3.	Maghalaya			2000000

4.	Mizoram			2000000

5.	Nagaland			2000000

6.	Rajasthan			5000000

7.	Telangana			2000000

8.	Tripura			2000000
9.	West Bengal			5000000

10.	Sikkim			2000000

11.	Gujarat			5000000

12.	Himachal Pradesh			2000000

13.	West Bengal (Additional Fund)			1500000

14	Sikkim (Additional Fund)			2000000

15.	Himachal Pradesh (Additional Fund)			2000000

16.	Bihar			3000000

17.	Kerala (Additional Fund)			2947484

	Total			45000000

	2016-17
			(Amount in Rs.)
S.No.	Name of States/ UTs		Amount Released

1.	West Bengal		5000000

2.	West Bengal (Additional)		2500000

3.	West Bengal (Additional)		5000000

4.	Goa		1948000

5.	Himachal Pradesh		2000000

6.	Madhya Pradesh		5000000

7.	Telangana		1785295

8.	Arunachal Pradesh		1995221

9.	Meghalaya		2000000

10.	Nagaland		2000000

11.	Andaman & Nicobar (UT)		1000000

12.	Lakshadweep (UT)		1000000

	Total		31228516
	2017-18
			(Amount in Rs.)
S. No.		Name of States/UTs	Amount Released

1.		Arunachal Pradesh	2000000

2.		Madhya Pradesh	4417281

3.		Tamil Nadu	5000000

4.		Telangana	2000000

5.		West Bengal	5000000

6.		Andaman & Nicobar (UT)	1000000

7.		Lakshadweep (UT)	1000000

8.		West Bengal (Additional Fund)	5000000

9.		Sikkim	3000000

10.		Meghalaya	2000000

11.		Tripura	1982000

12.		Delhi	2104562

13.		Sikkim (Additional Fund)	96157
14		West Bengal(Additional Fund)	5400000

		Total	40000000

ANNEXURE B

GRANTS RELEASED FROM CONSUMER WELFARE FUND

	Name of	Name of	Grant	Activities undertaken
Sl.No.	Name of	Institution/Organization/VCO’s	Released
Sl.No.	State	Institution/Organization/VCO’s	Released
	State		(inRs.)
			(inRs.)
			2015-2016

	Andhra			To establish State Consumer Welfare Fund, whose interest is to
1	Andhra	Govt. of Andhra Pradesh	1,00,00,000	be used for consumer awareness programme and consumer
1	Pradesh	Govt. of Andhra Pradesh	1,00,00,000	be used for consumer awareness programme and consumer
	Pradesh			activity etc.
				activity etc.
		Mumbai Grahak Panchayat, Mumbai	60,000	Seminar on Consumer Protection (Amendment) Bill-2014
2	Maharashtra	Advertising Standards Council of India,	5,00,000	For the project of resolving complaints on misleading and false
		(ASCI), Mumbai	5,00,000	advertisements.
		(ASCI), Mumbai		advertisements.
		CONCERT, Chennai	5,00,000	For Conducting Survey to study the quality and Safety of eggs
		CONCERT, Chennai	5,00,000	sold in market and served to the School Children in Tamil Nadu
3	Tamil Nadu
3	Tamil Nadu	CONCERT, Chennai	24,04,000	For extension of its project on Comparative Testing of
				For extension of its project on Comparative Testing of
				Products and Services.
				Products and Services.
		Federation of Indian Electronic	2,80,000	National Consultative Conference on e-Consumer Protection
		Commerce& Industry (FIECI)	2,80,000	Awareness
		Commerce& Industry (FIECI)		Awareness
		SAVERA	26,10,000	For establishing and managing the GrahakSuvidha Kendra (GSK)
		Karshan Technologies (GSK)	26,10,000	Establishing and running the 'GrahakSuvidha Kendra' in
		Karshan Technologies (GSK)	26,10,000	Bangalore (South Zone)
				Bangalore (South Zone)
4	New Delhi	IIPA (CCS)	35,00,000	For the project of Centre for Consumer Studies
4		IIPA (CCS)	1,21,12,000	Extension of the project of Centre for Consumer Studies (CCS),

				at IIPA, beyond June, 2015 for a period of 5 years
				at IIPA, beyond June, 2015 for a period of 5 years
				For availing leased line of 8 MBPS fromMTNL for
		IIPA, SCHKRMP	9,55,174	implementation of the State Consumer Helpline Knowledge
				ResourceManagement Portal (SCHKRMP)
		Raghvendra Trust	4,50,000	Consumer Awareness Building Programme
5	Karnataka	NLSIU, Bangalore	50,00,000	For setting up 'Online Consumer Mediation Centre'
5	Karnataka	IIPA, Karnataka	10,00,000	For a pilot project of one year duration for impartingtraining to

				VCOs in Karnataka.
				VCOs in Karnataka.
6	Uttar Pradesh	Consumer Coordination Council	15,00,000	ConsumerOnline Resource & Empowerment (CORE)
6	Uttar Pradesh	Consumer Coordination Council	2,50,000	ConsumerOnline Resource & Empowerment (CORE)
		Consumer Coordination Council	2,50,000	ConsumerOnline Resource & Empowerment (CORE)

		CERC, Gujarat (GSK)	26,10,000	Establishing and running the 'GrahakSuvidha Kendra'
		CERC, Gujarat (GSK)	26,10,000	in Ahmedabad (West Zone)
				in Ahmedabad (West Zone)
7	Gujarat	CERC, Gujarat (insight magazine)	20,00,000	For bringing out National Consumer Magazine INSIGHT in
		CERC, Gujarat (insight magazine)	20,00,000	Hindi for 5 years
				Hindi for 5 years
		CERC, Gujarat	17,00,000	For comparative testing of products for foodadulteration.
8	Manipur	Manipur Women Coordination Council,	5,00,000	Integrated Programme on Consumer Education and Awareness
8	Manipur	(MWCC), Imphal	5,00,000	Campaign
		(MWCC), Imphal		Campaign
	Name of	Name of	Grant	Activities undertaken
Sl. No.	Name of	Institution/Organization/VCO’s	Released
Sl. No.	State	Institution/Organization/VCO’s	Released
	State		(inRs.)
			(inRs.)
9	Odisha	NariMangalMahilaSamity	5,00,000	For organizing Consumer Awareness Programmes
		CUTs, Jaipur, Rajasthan (GSK)	26,10,000	For establishing and running the 'GrahakSuvidha Kendra' in
		CUTs, Jaipur, Rajasthan (GSK)	26,10,000	Jaipur (West Zone)
10	Rajasthan			Jaipur (West Zone)
10	Rajasthan	CUTs, Jaipur	10,00,000	For conducting the study on consumer safety in India and to
				For conducting the study on consumer safety in India and to
				publish "State of Consumer Safety in India Report" for one year

11	West Bengal	Bhavishya (GSK)	26,10,000	For establishing and managing the GrahakSuvidha Kendra (
11	West Bengal	Bhavishya (GSK)	26,10,000	GSK) in Kolkata (East Zone)
				GSK) in Kolkata (East Zone)
12	Telangana	NALSAR, Hyderabad	1,00,00,000	For establishing Consumer Law Chair and running courses on
12	Telangana	NALSAR, Hyderabad	1,00,00,000	Consumer Issues with financial assistance from CWF
				Consumer Issues with financial assistance from CWF
			2016-2017
1.	Andhra	Sai Educational Rural & Urban	2,50,000	Empowering Rural Consumer Choke through Information
1.	Pradesh	Development Society, Andhra Pradesh	2,50,000	Empowering Rural Consumer Choke through Information
	Pradesh	Development Society, Andhra Pradesh
		SAVERA, New Delhi	16,87,500	Publication and Circulation of the Hindi magazine in Bihar only,
2.	Bihar			Project Title-“Vernacular Language Publications to Increase
2.	Bihar			Awareness”
				Awareness”
		GrahakSuvidha Kendra (GSK)	5,03,680	For establishing and managing the GSK in Patna

		IIPA (CCS), New Delhi	40,00,000	For the project of Centre for Consumer Studies
		IIPA (NCH), New Delhi	50,00,000	For operationalizing the National Consumer Helpline
		IIPA (NCH), New Delhi	50,00,000	For operationalizing the National Consumer Helpline
		Consumer Coordination Council	2,71,908	Setting up and running the CORE project
		Consumer Coordination Council	5,29,748	Setting up and running the CORE project
		IIPA, (SCHKRMP), New Delhi		For availing leased line of 8 MBPS from MTNL for
		IIPA, (SCHKRMP), New Delhi	9,08,112	Implementation of the SCHKRMP
3.	Delhi		9,08,112	Implementation of the SCHKRMP
3.	Delhi	IIPA, New Delhi	63,19,875	Expansion of NCH and integration CORE
		IIPA, New Delhi	63,19,875	Expansion of NCH and integration CORE
		IIPA (CCS), New Delhi	81,12,000	For the project of Centre for Consumer Studies
		Consumer Online Foundation, New Delhi	15,00,000	Innovative Project for Empowering Consumers
		BINTY, Delhi	81,000	For reimbursement of legal expenses
		VOICE Society	15,00,000	Comparative Study on Consumer Items
		RajkiyaPratibhaVikasVidayalaya,	25,000	Consumer Club
		NandNagari

		IIPA, (SCHKRMP), New Delhi	5,00,000	For Implementing the SCHKRMP project
		IIPA (CCS), New Delhi	34,22,500	For the project of Centre for Consumer Studies
		CERC, Gujarat	25,00,000	To expend its consumer protection & service activities
		CERC, Gujarat	19,68,835	For bringing out National Consumer Magazine INSIGHT in
4.	Gujarat	CERC, Gujarat		Hindi (GrahakSathi)
4.	Gujarat			Hindi (GrahakSathi)
		CERC, Gujarat		To expend its consumer protection & service activities.
		CERC, Gujarat	25,00,000
			25,00,000
	Name of	Name of	Grant	Activities undertaken
Sl. No.	Name of	Institution/Organization/VCO’s	Released
Sl. No.	State	Institution/Organization/VCO’s	Released
	State		(inRs.)
			(inRs.)
			4,00,00,000	To establish State Consumer Welfare Fund, whose interest is to
5.	Jharkhand	DoF, PD&CA, G/o Jharkhand		be used for consumer awareness programme and consumer
				activity etc.
6.	Karnataka	NLSIU, Bangaluru	50,00,000	Online Consumer Mediation Centre
	Madhya	NLIU, Bhopal		For Chair professorship in consumer protection and consumer
7.	Madhya	NLIU, Bhopal	9,90,239	welfare
7.	Pradesh		9,90,239	welfare
	Pradesh	NLIU, Bhopal	52,15,000	For extension of Chair on Consumer Protection and Welfare.
		NLIU, Bhopal	52,15,000	For extension of Chair on Consumer Protection and Welfare.
		Charity Welfare Society (P. No. 1588)	3,50,000	Innovative project for spreading consumer literacy for awareness
8.	Nagaland			To establish State Consumer Welfare Fund, whose interest is to
8.	Nagaland	Govt. of Nagaland		be used for consumer awareness programme and consumer
		Govt. of Nagaland		be used for consumer awareness programme and consumer
			2,39,00,000	activity etc.
		CONCERT, Chennai	64,03,000	Comparative Testing
9.	Tamil Nadu	CONCERT, Chennai	16,82,250	For Empowering Rural Consumer Choice Through Information
		Govt. of Tamil Nadu	50,00,000	Consumer Club
10.	Odisha	NariMangalMahilaSamity	2,50,000	Training on Mediation
11.	Rajasthan	CUTS, Jaipur	7,50,000	State of Consumer Safety in India
12.	Manipur	The Centre for Sustainable Development	2,50,000	Study of Awareness in North-East States
		HEALIS, Mumbai	56,25,000	Consumer Safety Children from Health Hazards of Tobacco
		HEALIS, Mumbai	56,25,000	Products
				Products
13.	Maharashtra	The Advertising Standard Council of	5,00,000	Consumer Safety Children from Health Hazards of Tobacco
13.	Maharashtra	India (ASCI), Mumbai	5,00,000	Products
		India (ASCI), Mumbai		Products
		The Advertising Standard Council of	8,00,000	Resolving Complaints on Misleading and False Advertisement
		India (ASCI), Mumbai	8,00,000	Resolving Complaints on Misleading and False Advertisement
		India (ASCI), Mumbai
14.	Uttar Pradesh	SubhKamnaSamajikSewaSansthan	2,50,000	Combating Food Adulteration for Creating Consumer Awareness
15.	Uttrakhand	IIM, Kashipur& Shaping Tomorrow	44,28,000	Conducting study current consumer protection in India
15.	Uttrakhand	Consultants LLP	44,28,000	Conducting study current consumer protection in India
		Consultants LLP

2017-2018

	Name of	Name of	Grant	Activities undertaken
Sl. No.	Name of	Institution/Organization/VCO’s	Released
Sl. No.	State	Institution/Organization/VCO’s	Released
	State		(inRs.)
			(inRs.)
		IIPA, New Delhi	1,00,00,000	Centre for Consumer Studies (CCS)
		IIPA, New Delhi	1,34,22,500	Centre for Consumer Studies (CCS)
		IIPA, New Delhi	1,71,06,625	National Consumer Helpline (NCH)
		IIPA, New Delhi	9,79,616	SCHKRMP
		IIPA, New Delhi	15,60,200	SCHKRMP
1.	Delhi	IIPA, New Delhi	99,05,875	National Consumer Helpline (NCH)
1.	Delhi	IIPA, New Delhi	96,978	Engagement of two retires officials of CBEC to look into GST

				related complaint
				related complaint
		VOICE Society	5,00,000	Comparative Study on Financial Services
		VOICE Society	15,00,000	Comparative study on consumer items
		Consumer Coordination Council	4,00,000	National Consumer Convention on 23-24 Dec. 2017 at Rajkot
		Consumer Coordination Council	4,00,000	Gujarat
				Gujarat
		CERC, Ahmedabad (Proposal No.1267)	22,25,000	Study on Misleading Advertisement
2.	Gujarat	CERC, Ahmedabad (Proposal No.1294)	18,00,000	Financial Protection of Consumers
2.	Gujarat	CERC, Ahmedabad	8,00,263	GrahakSuvidha Kendra
		CERC, Ahmedabad	8,00,263	GrahakSuvidha Kendra
		CERC, Ahmedabad	19,87,990	Insight Magazine (GrahakSathi)
		Govt. of Jharkhand (Jharkhand	1,50,00,000	To establish State Consumer Welfare Fund, whose interest is to
3.	Jharkhand	Govt. of Jharkhand (Jharkhand		be used for consumer awareness programme and consumer
3.	Jharkhand	UpbhogtaKalyanNidhi)	1,63,47,000	be used for consumer awareness programme and consumer
		UpbhogtaKalyanNidhi)	1,63,47,000	activity etc.
				activity etc.
4.	Maharashtra	ASCI, Mumbai	8,00,000	Resolving Complaints…False Advertisement
5.	Manipur	Manipur Women Coordinating Council	28,28,000	Vernacular Language Publication to Increase Awareness
5.	Manipur	The Centre for Sustainable Development	2,50,000	Study of Awareness in North-East States
		The Centre for Sustainable Development	2,50,000	Study of Awareness in North-East States
				To establish State Consumer Welfare Fund, whose interest is to
6.	Nagaland	Govt. of Nagaland	60,00,000	be used for consumer awareness programme and consumer
				activity etc.
7.	Odisha	Consumer Protection Council, Rourkela	4,73,000	Reimbursement of Legal Charges
7.	Odisha	SUDHA	2,50,000	Protection and Promotion of Consumer Rights
		SUDHA	2,50,000	Protection and Promotion of Consumer Rights
		CUTs, Jaipur (Proposal No. 1054)	22,50,000	Financial Protection of Consumers
8.	Rajasthan	CUTs, Jaipur	8,12,520	GSK
		CUTs, Jaipur	6,50,000	State of Consumer Safety in India
9.	Tamil Nadu	CONCERT, Chennai	5,00,000	Egg Testing
		Tamil Nadu Dr. Ambedkar Law	25,00,000	Establishing Chair of Excellence on Consumer Law and
		University, Chennai	25,00,000	Jurisprudence.
		University, Chennai		Jurisprudence.

	Name of	Name of	Grant	Activities undertaken
Sl. No.	Name of	Institution/Organization/VCO’s	Released
Sl. No.	State	Institution/Organization/VCO’s	Released
	State		(inRs.)
			(inRs.)
		ManavVikasEvamSewaSansthan,	30,66,164	Consumer Awareness Activities in Rural Areas
		Lucknow	30,66,164	Consumer Awareness Activities in Rural Areas
		Lucknow

10.	Uttar Pradesh	ManavVikasEvamSewaSansthan,	24,66,125	Consumer Awareness Activities in Rural Areas
10.	Uttar Pradesh	Lucknow	24,66,125	Consumer Awareness Activities in Rural Areas
		Lucknow

		SubhkamnaSmajikSewaSansthan,	2,50,000	Combating Food Adulteration for Creating Consumer
		Lucknow	2,50,000	Awareness
		Lucknow		Awareness

11.	Andhra	Sai Educational Rural and Urban	2,50,000	Empowering Rural Consumer Choice through Information
11.	Pradesh	Development Society (SEROUS)	2,50,000	Empowering Rural Consumer Choice through Information
	Pradesh	Development Society (SEROUS)
			2,00,00,000	To establish State Consumer Welfare Fund, whose interest is to
12.	Telangana	Govt. of Telangana	2,79,00,000	be used for consumer awareness programme and consumer
			2,79,00,000	activity etc.
				activity etc.
13	Madhya	Ranglok Cultural Welfare Society	4,79,200	Combating Spurious & counterfeit product
13	Pradesh	Ranglok Cultural Welfare Society	4,79,200
	Pradesh
14	Uttrakhand	IIM, Kashipur& Shaping Tomorrow	35,42,400	Conducting study current consumer protection in India
14	Uttrakhand	Consultants LLP	35,42,400	Conducting study current consumer protection in India
		Consultants LLP

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