Ministry of Personnel, Public Grievances & Pensions
PARLIAMENT QUESTION: GRIEVANCES REDRESSAL THROUGH CPGRAMS
प्रविष्टि तिथि:
18 DEC 2025 3:44PM by PIB Delhi
The year wise details of grievances received on Centralised Public Grievance Redress and Monitoring System (CPGRAMS) and disposed of since 2022 is as under:
|
Year
|
Received
|
Disposed
|
|
2022
|
19,18,238
|
21,43,468
|
|
2023
|
19,53,057
|
23,07,674
|
|
2024
|
26,15,321
|
26,45,869
|
|
2025 (up to
09.12.25)
|
21,17,346
|
21,16,766
|
The pendency of grievances on CPGRAMS across Ministries/Departments as on 09.12.2025 is enclosed at Annexure-I.
Details of number of vigilance cases received and disposed of in Central Vigilance Commission during the last three years i.e. 2022, 2023 and 2024 are enclosed at Annexure-II.
The Government has undertaken a comprehensive set of measures to reduce grievance pendency and improve the efficiency of the redressal process through the implementation of the 10-Step Reforms under CPGRAMS. Further, the Government issued the Comprehensive Guidelines for Effective Redressal of Public Grievances on 23rd August 2024 reducing the grievance redressal timelines from 30 days to 21 days. These guidelines mandate the integration of public grievance platforms, establishment of dedicated grievance cells within Ministries and Departments, appointment of experienced and competent nodal and appellate officers, emphasis on root cause analysis and action on citizen feedback, and the strengthening of grievance escalation mechanisms.
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NKR/AK
Annexure-I
Ministry/Department wise pendency on CPGRAMS as on 09.12.2025:
|
Central Ministry/ Department
|
Pendency
|
|
Central Board of Direct Taxes (Income Tax)
|
5346
|
|
Central Board of Indirect Taxes and Customs
|
308
|
|
Department for Promotion of Industry and Internal Trade
|
94
|
|
Department of Administrative Reforms and Public Grievances - PG Division
|
81
|
|
Department of Agriculture and Farmers Welfare
|
733
|
|
Department of Agriculture Research and Education
|
76
|
|
Department of Animal Husbandry, Dairying
|
193
|
|
Department of Atomic Energy
|
66
|
|
Department of Bio Technology
|
10
|
|
Department of Chemicals and Petrochemicals
|
8
|
|
Department of Commerce
|
251
|
|
Department of Consumer Affairs
|
487
|
|
Department of Defence
|
279
|
|
Department of Defence Finance
|
3699
|
|
Department of Defence Production
|
77
|
|
Department of Defence Research and Development
|
61
|
|
Department of Economic Affairs ACC Division
|
498
|
|
Department of Empowerment of Persons with Disabilities
|
168
|
|
Department of Ex Servicemen Welfare
|
1207
|
|
Department of Expenditure
|
248
|
|
Department of Fertilizers
|
21
|
|
Department of Financial Services (Banking Division)
|
4516
|
|
Department of Financial Services (Insurance Division)
|
634
|
|
Department of Financial Services (Pension Reforms)
|
47
|
|
Department of Fisheries
|
31
|
|
Department of Food and Public Distribution
|
1890
|
|
Department of Health & Family Welfare
|
1670
|
|
Department of Health Research
|
27
|
|
Department of Higher Education
|
1403
|
|
Department of Investment & Public Asset Management
|
8
|
|
Department of Justice
|
433
|
|
Department of Land Resources
|
10
|
|
Department of Legal Affairs
|
168
|
|
Department of Military Affairs
|
245
|
|
Department of Official Language
|
3
|
|
Department of Personnel and Training
|
718
|
|
Department of Pharmaceuticals
|
22
|
|
Department of Posts
|
1501
|
|
Department of Public Enterprises
|
15
|
|
Department of Revenue
|
205
|
|
Department of Rural Development
|
809
|
|
Department of School Education and Literacy
|
1057
|
|
Department of Science and Technology
|
62
|
|
Department of Scientific & Industrial Research
|
45
|
|
Department of Social Justice and Empowerment
|
209
|
|
Department of Space
|
21
|
|
Department of Sports
|
69
|
|
Department of Telecommunications
|
1665
|
|
Department of Youth Affairs
|
74
|
|
Legislative Department
|
62
|
|
Ministry of Coal
|
146
|
|
Ministry of Ayush
|
59
|
|
Ministry of Civil Aviation
|
464
|
|
Ministry of Cooperation
|
131
|
|
Ministry of Corporate Affairs
|
489
|
|
Ministry of Culture
|
92
|
|
Ministry of Development of North Eastern Region
|
1
|
|
Ministry of Drinking Water and Sanitation
|
475
|
|
Ministry of Earth Sciences
|
20
|
|
Ministry of Electronics & Information Technology
|
316
|
|
Ministry of Environment, Forest and Climate Change
|
296
|
|
Ministry of External Affairs
|
1019
|
|
Ministry of Food Processing Industries
|
11
|
|
Ministry of Heavy Industries
|
14
|
|
Ministry of Home Affairs
|
6569
|
|
Ministry of Housing and Urban Affairs
|
2215
|
|
Ministry of Information and Broadcasting
|
176
|
|
Ministry of Labour and Employment
|
11832
|
|
Ministry of Micro Small and Medium Enterprises
|
1578
|
|
Ministry of Mines
|
95
|
|
Ministry of Minority Affairs
|
142
|
|
Ministry of New and Renewable Energy
|
65
|
|
Ministry of Panchayati Raj
|
1930
|
|
Ministry of Parliamentary Affairs
|
4
|
|
Ministry of Petroleum and Natural Gas
|
3081
|
|
Ministry of Power
|
95
|
|
Ministry of Railways ( Railway Board)
|
4259
|
|
Ministry of Road Transport and Highways
|
1102
|
|
Ministry of Shipping
|
58
|
|
Ministry of Skill Development and Entrepreneurship
|
611
|
|
Ministry of Statistics and Programme Implementation
|
12
|
|
Ministry of Steel
|
66
|
|
Ministry of Textiles
|
31
|
|
Ministry of Tourism
|
76
|
|
Ministry of Tribal Affairs
|
69
|
|
Ministry of Water Resources, River Development & Ganga Rejuvenation
|
178
|
|
Ministry of Women and Child Development
|
361
|
|
NITI Aayog
|
24
|
|
O/o the Comptroller & Auditor General of India
|
68
|
|
Staff Selection Commission
|
482
|
|
Unique Identification Authority of India
|
2484
|
Annexure-II
Details of number of vigilance cases received and disposed of in CentralVigilance Commission during the last three years i.e.2022, 2023 & 2024:
Year 2024
|
Cases
|
First
State Advice
|
Second
Stage Advice
|
Reconsideration
and Miscellaneous
|
Total
|
|
Pending as on
01.01.2024
|
530
|
122
|
54
|
706
|
|
Received
during the year
|
1816
|
238
|
239
|
2293
|
|
Total
|
2346
|
360
|
293
|
2999
|
|
Disposed
|
2050
|
302
|
251
|
2603
|
|
Pending as on
31.12.2024
|
296
|
58
|
42
|
396
|
Year 2023
|
Cases
|
First State
Advice
|
Second Stage
Advice
|
Reconsideration and
Miscellaneous
|
Total
|
|
Pending as on
01.01.2023
|
448
|
60
|
46
|
554
|
|
Received
during the year
|
1455
|
315
|
337
|
2107
|
|
Total
|
1903
|
375
|
383
|
2661
|
|
Disposed
|
1373
|
253
|
329
|
1955
|
|
Pending as
on 31.12.2023
|
530
|
122
|
54
|
706
|
Year 2022
|
Cases
|
First State
Advice
|
Second Stage
Advice
|
Reconsideration and
Miscellaneous
|
Total
|
|
Pending as on
01.01.2022
|
391
|
75
|
51
|
517
|
|
Received
during the
|
1110
|
310
|
291
|
1711
|
|
year
|
|
|
|
|
|
Total
|
1501
|
385
|
342
|
2228
|
|
Disposed
|
1053
|
325
|
296
|
1674
|
|
Pending as
on 31.12.2022
|
448
|
60
|
46
|
554
|
*Source: Annual Report of the Central Vigilance Commission
*****
(रिलीज़ आईडी: 2205874)
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