The Department of Administrative Reforms & Public Grievances (DARPG) has released the monthly report of the National e-Governance Service Delivery Assessment (NeSDA) Way Forward for States/UTs, November 2024, which provides a detailed overview of the status of e-service delivery across States/UTs.

Departments across States/UTs provide 18,335 e-services. Karnataka provides the maximum e-services(1414).

Himachal Pradesh, Madhya Pradesh, Punjab, Rajasthan, Tamil Nadu, Uttar Pradesh, Uttarakhand, Kerala, Gujarat, and Karnataka achieved saturation of 56 mandatory e-services.

The Report for November 2024 has been released and is available at DARPG Website.

The key highlights entailed in the report are as follows:

• 18,335 e-services are provided across States/UTs.
• Karnataka provides the maximum  number of e-services (1,414) through its Sevasindhu citizen services portal.
• Maximum e-services (5,844) lie in the sector – Local Governance & Utility Services.
• 1,579 out of 2,016 mandatory e-services (56 x 36 States/UTs) are available, making saturation at 78%.
• Himachal Pradesh, Madhya Pradesh, Punjab, Rajasthan, Tamil Nadu, Uttar Pradesh, Uttarakhand, Kerala, Gujarat, and Karnataka have achieved 100% saturation of 56 mandatory e-services.

Overview of best practices of unified service delivery portals has been highlighted in the report for the states of Goa (Goa Online), Maharashtra (Aaple Sarkar), Chhattisgarh (e-District), Telangana (MeeSeva), A&N Islands (e-District), and Bihar (e-District).

Aligning with the contemporary digital government trends across the world and citizens’ needs, the report focuses on mandatory e-services associated with four focus areas: ‘Finance,’ ‘Environment,’ ‘Education,’ and ‘Tourism.’

 

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