Total 1,80,920 complaints received through the National Consumer Helpline (NCH) and 1,41,037 complaints disposed of during the last five months as given in details in table below

 

During the period February to June 2017, NCH registered 30,587 complaints pertaining to e-commerce, which is the highest number of complaints in a sector, contributing to 17% of total complaints registered in the period i.e. 1,80,920.

 

Complaints regarding e-commerce maintained by National Consumer Helpline indicate irregularities in the functioning of e-commerce. On receipt of complaints, NCH refers the complaints to the companies for redressal. In some cases, consumers are advised to file complaints in the Consumer Forum for redressal.

 

National Consumer Helpline (NCH) was established on 15^th March 2005.  The Helpline can be contacted by consumers pan India on the toll-free number 1800-11-4000, short code 14404, sms +91-8130009809, website www.consumerhelpline.gov.in, Consumer App, e-mail, letters, walk-ins and fax.  The National Consumer Helpline, besides taking up the consumer grievances with the companies/regulatory bodies concerned,  guides the consumers in finding solutions to problems related to products & services, provides information related to companies and regulatory authorities, facilitates consumers in filing complaints against defaulting service providers, empowers consumers to use available Consumer Grievances Redressal Mechanisms and educates Consumers about their rights and responsibilities.

 

This information was given by Shri C.R. Chaudhary, the Minister of State for Consumer Affairs, Food & Public Distribution, in a written reply to a question in Lok Sabha today.

 

 

      The detail of complaints registered at NCH during the period February 2017 to June 2017 month wise as under:

 

 

         The number of complaints registered at NCH during the period February 2017 to June 2017 state wise as under:

 

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AK

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