Minister of State (I/C) for Petroleum and Natural Gas, Shri Dharmendra Pradhan launched MoP&NG e-Seva, a dedicated grievances redressal platform on Social Media for all queries and grievances relating to Oil and Gas Sector.

The MOPNG e-Seva is an integrated grievances redressal platform across social media   for all Oil & Gas related service issues. This portal will be a single point interface for all customers to reach out to the government for addressing their feedback or grievances related to Oil & Gas Sector on social media. MOPNG e-Seva will also deliver 24 x 7 support for consumers.

The e-Seva portal will serve as a single point for queries on Twitter and Facebook to begin with; and other social media platforms in due course. A team of Nodal Officers from Oil Companies and Allied Services have been formed to address issues on real-time basis.

Conversations are being tracked on real-time basis and a standard operating procedure has been put into place for immediate intervention and closure by concerned officials of Companies under the Ministry of Petroleum & Natural Gas. While Oil Companies will continue to do regular redressal through their respective channels for complaints redressal, the MOPNG e-Seva is an exclusive integrated portal that would handle queries that are received on the official handles of Petroleum Minister, Petroleum Ministry and MOPNG e-Seva.

For quick intervention and resolution of complaints, consumers can send their feedback or query with compulsory information (Full Name, Consumer ID, Location, Service Agency, Petrol Pump /  Depot / Company Details) either on any of the following:

MoPNG e-Seva on Twitter : @MoPNG_eSeva

MoPNG e-Seva on Facebook :  www.facebook.com/MoPNG-e-Seva

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RG