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Press Information Bureau
Government of India
Ministry of Consumer Affairs, Food & Public Distribution
21-February-2013 17:01 IST
National Consumer Helpline Records 13,018 Calls in January, 2013

 

                                The National Consumer Helpline (NCH) received 13,018 calls during January, 2013.  In addition to these telephonic calls/complaints, 1849 complaints were also received through online complaint system on NCH website.

       The maximum calls were received from Delhi followed by Uttar Pradesh, Maharashtra, Haryana, Rajasthan, Bihar, Madhya Pradesh, West Bengal, Gujarat and Punjab.

Break-up of calls in respect of top ten States during January, 2013  is as under:

 

S. No.

State

Complaints

% age of total calls

1

Delhi

2859

21.96

2

Uttar Pradesh

2275

17.48

3

Maharashtra

1531

11.76

4.

Haryana

1110

8.53

5.

Rajasthan

808

6.21

6.

Bihar

670

5.15

7.

Madhya Pradesh

551

4.23

8.

West Bengal

531

4.08

9.

Gujarat

515

3.96

 

 10.

Punjab

429

3.30

 

 

 

 


 

The ‘Telecom’ sector recorded maximum complaints i.e. 19%. It was followed by ‘Product’, E-Commerce’, ‘Legal’ and ‘Banking’.

                As per feedback received from 1761 callers, 1561 complaints were resolved under   convergence with various companies.

Consumers from across the country can access the toll free National Consumer Help Line No. 1800-11-400 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues.  Complaints can be registered also on the website: www.nationalconsumerhelpline.in.

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NCJ/RV