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Press Information Bureau
Government of India
Ministry of Consumer Affairs, Food & Public Distribution
14-December-2010 16:54 IST
National Consumer Helpline Records 5413 Calls in November 2010; 15.27% Calls Relate to Telecom Sector
“39”

            The National Consumer Helpline (NCH) has recorded 5413 calls during November 2010. In addition to telephonic complaints, 86 complaints have been received through online NCH website. The maximum number of calls were received from Delhi followed by Uttar Pradesh, Haryana, Maharashtra and Rajasthan. Delhi, Madhya Pradesh, and West Bengal have recorded an increase in complaints.

            Break-up of calls in respect of top five States is as under:

October 2010

November 2010

S. No.

State

Complaints

% age

Complaints

% age

1

Delhi

2156

32.77

1996

36.87

2

Uttar Pradesh

849

12.90

643

11.88

3

Haryana

660

10.03

519

9.59

4

Maharashtra

712

10.82

511

9.44

5

Rajasthan

479

7.28

353

6.52

 

            With 15.27% of the total calls/complaints, telecom sector continues to contribute major share of complaints. The major problems being reported by the callers include excess billing/overcharging, network problem/call drops, non-refund of security deposits and delay in resolving problems. 

            Other sectors/areas on which calls were received include LPG (7.12%), banking (6.58%), broadcaster (3.40%), insurance (2.99%) and education (2.25%). 

            As per feedback received from the callers, 213 complaints were resolved.

            Presently, NCH has online redressal system with MTNL, Idea, Tata Teleservices, Airtel, Spice, VSNL and Aircel. Complaints are forwarded to these companies on regular and the companies in turn send regular feedback received from their complainants. 

            NCH receives a large number of complaints over its toll free National Consumer Help Line No. 1800-11-4000 under the ‘Jago Grahak Jago’ campaign. The Helpline which was launched in March, 2005 is instrumental in guiding consumers and resolving their problems.

 

MP:SB:CP: consumerhelpline (14.12.2010)