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Press Information Bureau
Government of India
Ministry of Social Justice & Empowerment
02 AUG 2022 4:58PM by PIB Delhi
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As per the information provided by the State Governments, most of the States/UTs have set up a Grievance Redressal Mechanism under Pre and Post Matric Scholarship. Details are given in Annexure. As per the guidelines of the Post Matric Scholarship Scheme for SC students, the State Governments/UT Administrations, through which the scheme is being implemented, are required to set up an online grievance redressal mechanism linking all the authorities responsible for implementation on the scholarship portal.

The fund flow mechanism under PMS-SC as per the PMS guidelines is as under:

  1. The entire scholarship amount - both from the State and Central Government - including the tuition fees, academic allowance and any other admissible allowance is paid directly into the account of the students ONLY through DBT preferably through an Aadhaar Based Payment System (Aadhaar Payment Bridge) from 2021-22.
  2. Starting from 2021-22, the Central share in the scheme is also released in DBT mode directly into the bank accounts of the students.

 

The Government has launched a Central portal as per the PMS guidelines 2021. Some of the salient features of the portal are as under:

 

  • The portal obtains complete database of the beneficiaries under various scholarship schemes from the States/UTs to ensure de-duplication of the beneficiaries.
  • The portal is integrated with PFMS for scrutiny of the Aadhar (in case of Aadhar based payment)/Bank Account details submitted by the students for the payment.

It is Integrated with PFMS for DBT of Central Share.

 

 

 

Annexure

 

 

(The information provided by the State Governments regarding Grievance Redressal Mechanism under Pre and Post Matric Scholarship for SCs)

 

S.No.

Name of the State

Whether Grievances Redressal Mechanisms in place presently

Remarks/Details

1.

Andhra Pradesh

Yes

Andhra Pradesh has a Grievance Redressal Mechanism in Jnanabhumi portal for post matric scholarships scheme. In case of pre matric scholarships program, similar grievance mechanism is available under New Beneficiary Management (NBM) portal at the level of the village/ward secretariats, which exist at the grassroots level in our state of Andhra Pradesh.

2.

Assam

No

There is no specific Grievance Redressal Mechanism in Assam regarding Pre and Post Matric Scholarship for SC students but grievances are received through official e -mail of Directorate of Welfare of SC, Assam.

3.

Bihar

Yes

Public Grievance Redressal Officer (PGRO) has been appointed by the State Government which covers all the schemes of the state government as well as the scholarship scheme. In addition, Bihar has a Grievance Redressal Mechanism in Pmsonline.bih.nic portal for post matric scholarships scheme.

4.

Chandigarh

No

No such Grievance Redressal Mechanism has been adopted by the UT Chandigarh in respect of Pre and Post Matric Scholarship.

5.

Chhattisgarh

Yes

A provision of student helpdesk has been kept in the portal to solve the problems of the students. Facility is provided to register complaints for the problems such as payment status, reason for successful/failed payment, account statuses etc. faced by the students in getting scholarship and being resolved through the facilities available on the portal.

 

6.

Daman and Diu

Yes

UT of DNHDD has set up scholarship cell which consist of officers from Social Welfare Department and Education Department and the entire grievance are handled through scholarship cell. The Scheme is already on boarded on NSP.

7.

Delhi

Yes

Delhi has a proper system to deal the public complaints and grievances with regards to Pre Matric and Post Matric Scholarship along with state scholarship schemes through RTI/PGMS/CPRAM/LG portal,

8.

Goa

Yes

In case of any difficulties that the students might face while applying on the portal, the students can directly contact the technical assistant whose number is already provided to the concern institutions or students can contact info-tech corporation, altinho Panaji-Goa in case of any difficulties.

9.

Gujarat

Yes

In Gujarat at the State level and District level concern Deputy Director, Scheduled Caste Welfare are designated as a Grievances redressal Officer for answering grievances for Post Matric Scholarship Scheme. More over in Gujarat there is toll free Number (18002335500) for Students for any query regarding scholarship.

10.

Haryana

Not reported

 

11.

Himachal Pradesh

Yes (through H.P. Mukhya Mantri Seva Sankalp Portal)

Till date no provision is available for the redressal of the grievances of students as per pre and post matric scholarship guidelines on National Scholarship Portal. At present students is frequently using H.P. Mukhya Mantri Seva Sankalp Portal for the filing of their grievances regarding scholarships.

12.

Jammu & Kashmir

Yes

The Required Grievance Redressal system is already present in UT Scholarship Portal, where the student can log any grievance related to the Scholarship Scheme by entering the unique PMS ID. In Addition to this, the UT has also LG grievance cell where student can log their grievance related to the said scheme and the same are resolved on priority. Jammu & Kashmir has a Grievance Redressal Mechanism in www.jk.gov.in portal for post matric scholarships scheme.

13.

Jharkhand

Yes

There is a Grievance Redressal Mechanisms in State portal. There is also State level monitoring and approval committee under the chairmanship of Tribal Welfare Commissioner and District level monitoring and approval committee under the chairmanship of Deputy Commissioner for Scholarship Scheme.

14.

Karnataka

Yes

Department has set up a 24/7 helpline center to deal with student grievances. The Government of Karnataka has also established a separate Scholarship Cell under the supervision of the officer in the rank of Deputy Director, who is completely monitoring the grievance Redressal mechanism and solving the problems immediately.

15.

Kerala

Yes

As of now, technical supporting staffs are appointed at the Directorate and District Complaints regarding Pre Matric and Post Matric Scholarship. They are addressing students’ issues and complaints verbally, on the phone, through E-mail and in person.

16.

Madhya Pradesh

Yes

State has a grievance redressal mechanism named as “CM Helpline” where student and institute can raise their complaint. Department has also setup a helpdesk unit where students and educational institutes can call and raise their complaints through helpdesk team on given toll free number.

17.

Maharashtra

Yes

The State Government of Maharashtra implements PMS-SC through a unified online portal namely 'MahaDBT' which has the online facility for the students and colleges/ institution to register their grievances on the portal. In case of Pre Matric Scholarship Scheme for SC, the scheme is being implemented offline till AY 2021-22, the state government has directed the District offices and Field offices to depute a “Student Assistance Cell’ as Grievance Redressal Cell where the students, parents and their schools can register their grievances.

18.

Manipur

No

There is no such mechanism for grievance redressal in place currently for Manipur State.

19.

Odisha

Yes

The government of Odisha has set up a call center (Sanjog Helpline) with dedicated executive for receiving calls from stakeholders regarding pre and post matric scholarship.

20.

Puducherry

Yes

Government of Puducherry is already having a public grievances redressal mechanism under NIC. Puducherry has already on boarded on NSP and does not have separate scholarship portal and grievance redressal officers have been designated and communicated to the NSP.

21.

Punjab

Yes

State of Punjab has launched a portal namely “Dr. Ambedkar Scholarship Portal” which contains the contact details/e-mail ID of concerned State/District and Tehsil level officers of Social Justice, Empowerment & Minorities Department. On which students can contact for Grievance Redressal.

22.

Rajasthan

Yes

Rajasthan has sampark portal existed for redress the various departments’ grievances. There is no separate redressal mechanism for social justice & empowerment department.

23.

Sikkim

Yes

The State has its own State scholarship portal - www.socialwelfarescholarships.sikkim.gov.in to address problems of student trying to access PMS scholarships. Also phone numbers of dealing staff are given for grievance redressal.

24.

Tamil Nadu

Yes (through Nodal Officer)

In the State of Tamil Nadu for post matric and pre matric scholarships scheme, only feedback mechanism is available as of now where the students can give their feedback. As of now, the grievances of the students reach to the Department through the nodal officer of the institution and these are redressed.

25.

Tripura

Yes

In the State of Tripura , Grievance Redressal Portal is available for addressing problems of students trying to access PMS scholarship (Pre and Post Matric Scholarships) namely public portal

(PG-portal).

26.

Uttar Pradesh

Yes

On State Portal SAKSHAM, Grievance Redressal Mechanism option is available there for problems of students regarding scholarship where students can register their complaints and grievances.

27.

Uttarakhand

Not reported

 

28.

West Bengal

Yes

West Bengal has Helpline No. : 8420023311 for Grievances Redressal. Student can also write their grievances and complaints to bcwoasis@gmail.com.

 

This information was given by The Minister of State Social Justice and Empowerment Shri A. Narayanaswamy in the Lok Sabha in a written reply today.

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MG/DKP/RK